Tesco Colleague - Hartlepool Extra

Tesco; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading supermarket chain in the United Kingdom is seeking colleagues to provide excellent customer service. Responsibilities include serving customers passionately, assisting in various store areas, and contributing to a positive team environment. The role offers flexible working hours and competitive pay starting from £12.45 per hour. Benefits include holiday days, discounts, and wellbeing services.

Benefits

20 days holiday starting, rising to 22

10% discount for colleagues

Free wellbeing services

Qualifications

• A passion for delivering great service and greeting customers with a smile.
• Ability to build rapport with customers to ensure a positive shopping experience.
• Take initiative and make decisions in favour of customers.

Responsibilities

• Serve customers with passion and pride.
• Knowledgeable about products and services in the store.
• Assist with deliveries into the store when needed.

Skills

Customer service skills

Teamwork

Initiative

Punctuality

Job description

Overview

Tesco UK • Hartlepool • Permanent • Apply by 30-Sep-2025

Availability

Availability Window: Days From time To time Sun 06:00:00 13:00:00 Thu 06:00:00 13:00:00 Fri 06:00:00 09:45:00 Sat 06:00:00 13:00:00. We schedule contracted hours within these times and provide 3 weeks' notice of shifts. We are flexible if your available times closely match but are not exact.

Click here to read more.

Pay and hours

Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life\'s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
• Read more about the benefits available for colleagues

Responsibilities

• Know your customers and serve them with passion and pride; give great natural service
• Be passionate and knowledgeable about the products and services within the store
• Work across the store in service, picking and replenishment areas where required
• Put training into practice to work safely, effectively and serve customers brilliantly
• Make decisions that are right for customers and deliver routines that meet customer needs
• Take part in seasonal, community and charity events, creating a great inclusive atmosphere
• Be knowledgeable about store performance and the part you play to drive service, sales, reduce waste and deliver profit
• Handle products with care to maintain quality and ensure they reach customers in the best condition
• Be yourself, live Tesco values, be welcoming and follow policies
• Occasionally assist with deliveries into the store

Requirements

• A passion for delivering great service, greeting customers with a smile and serving them with pride
• Ability to build rapport with customers, ensuring they leave with a positive shopping trip
• Take initiative and make decisions that are right for customers
• Work well within a team and communicate openly
• Build relationships with colleagues to create a positive team spirit
• Punctuality, presentability and acting as a brand ambassador

About us

Our vision is to become every customer\'s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We are a responsible and sustainable business for all stakeholders, communities and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and able to be themselves at work. We are a place where Everyone\'s Welcome.

We welcome flexible working discussions and understand different life circumstances. Please talk to us about how we can support you during your application.

We are proud to be a Disability Confident Leader and to offer an inclusive and accessible recruitment process. For information on accessibility support, please read the relevant notes.

Please note: Tesco will recruit individuals who have passed the school leaver\'s age. For the school leavers age for your country, please read the relevant information.

We may close roles earlier than the advertised end date to manage applicant volume. Feedback is provided to interviewees.

For more information about us please visit www.tescoplc.com