Tenant Support & Service Desk Specialist

East Ayrshire Council; United Kingdom; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local government organization in Kilmarnock is seeking a full-time member for its customer contact service team, processing calls and emails while assisting with various service requests. The role offers a permanent position with working hours of 35 hours per week. The salary ranges from £26,991 to £28,265 per annum. Candidates must complete a Disclosure Scotland application and provide relevant references. The organization values diversity and encourages applications from underrepresented groups.

Qualifications

• Access to the public sector network required for this position.
• Basic Disclosure Scotland application must be completed.
• Minimum of two relevant references, including one from a senior manager.

Responsibilities

• Provide customer contact service by handling calls and emails efficiently.
• Resolve enquiries and service requests, and address complaints.
• Assist with promoting and delivering Council objectives.

Job description

A local government organization in Kilmarnock is seeking a full-time member for its customer contact service team, processing calls and emails while assisting with various service requests. The role offers a permanent position with working hours of 35 hours per week. The salary ranges from £26,991 to £28,265 per annum. Candidates must complete a Disclosure Scotland application and provide relevant references. The organization values diversity and encourages applications from underrepresented groups.