Tenant Liaison Assistant

Construction & Property Recruitment; Mosstodloch; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is seeking a Tenant Liaison Assistant to support tenants during planned works at a respected organisation in Scotland. Responsibilities include monitoring repairs, scheduling, and maintaining communication between residents and contractors. The ideal candidate will have strong administration and customer service skills, be proficient in Microsoft Office, and demonstrate the ability to work both independently and in a team. This is a temporary position that could lead to an extension.

Benefits

Temporary contract with potential extension

Competitive hourly rate

Experience with a respected organisation

Qualifications

• Proven administration and clerical background with reception and telephone skills.
• Strong customer service experience with excellent written and verbal communication.
• Confident user of Microsoft Office with relevant IT qualifications.

Responsibilities

• Monitor response repairs and keep tenants updated.
• Schedule and administer repairs and servicing.
• Investigate and respond to tenant complaints.

Skills

Administration

Customer service

Communication

Microsoft Office

Organizational skills

Job description

We are recruiting on behalf of our client for a Tenant Liaison Assistant to join their team on a temporary basis. This role is vital in supporting tenants during planned works, assisting the Building Services team, and ensuring communication between residents, contractors, and project teams runs smoothly.

Key Responsibilities

• Monitor all response repairs, keeping tenants updated on progress and maintaining strong communication to reduce failure demand.
• Support Repairs Schedulers by tracking repairs from initial report through to completion, ensuring accurate records are kept.
• Schedule and administer repairs and servicing using Dynamic Resource Scheduling (DRS) in line with policy and procedure.
• Contact tenants ahead of appointments, resolve queries, and record outcomes to minimise missed visits.
• Report any repairs not completed within agreed timescales, escalating to the Senior Scheduler where required.
• Gather tenant feedback, monitor performance, and provide regular reports on service quality.
• Investigate and respond to tenant complaints in line with company procedures.
• Maintain accurate records and update housing systems (e.g. Lagan, I/World) to ensure service awareness.
• Undertake any other reasonable duties as required.

About You

• Proven administration and clerical background with reception, switchboard, and telephone skills.
• Strong customer service experience with excellent written and verbal communication.
• Confident user of Microsoft Office (Word, Excel, Access) with relevant IT/word-processing qualifications.
• Strong organisational skills with the ability to manage workload methodically and meet deadlines.
• Self-motivated, flexible, and able to work independently or as part of a team.
• Ability to deliver high-quality work under pressure in a busy environment.
• Capable of providing excellent customer care in a polite and diplomatic manner.

What's on Offer

• A temporary contract with the potential for extension.
• Competitive hourly/daily rate.
• Opportunity to gain experience with a respected organisation.