Tenancy Sustainment Team Leader - Homelessness

IRIS Recruitment; West Midlands; On-site; GBP 31,000; Full time

Job summary

A leading housing support organization in the West Midlands is seeking a Tenancy Sustainment Team Leader. This role involves managing a high-performing team to provide person-centred support and ensuring exceptional housing outcomes. Candidates must possess strong leadership skills and a degree-level qualification. The position offers a salary of £30,437.50 annually and a permanent contract.

Qualifications

• Experience in leading a team of support staff.
• Ability to develop performance monitoring targets.
• Strong understanding of housing needs assessments.

Responsibilities

• Manage the Tenancy Sustainment team effectively.
• Ensure high-quality service delivery.
• Develop relationships with multi-agencies.

Skills

Team leadership

Customer service

Property management

Communication

Relationship building

Education

Degree level qualification

Job description

Tenancy Sustainment Team Leader - Homelessness

£30,437.50 a year

Stoke on Trent

Hours per week 37.5

Contract type Permanent

Lead a high-performing team of Tenancy Sustainment Officers, ensuring consistent, person-centred support from referral to move-on. Champion a culture of accountability, innovation, and partnership, working to deliver exceptional housing outcomes.

Job requirements

• Manage the Tenancy Sustainment team, taking the lead on the recruitment, selection and induction of new staff.
• You’ll support staff by setting clear objectives, maintaining good communication and managing workload to make sure cover is always provided.
• Lead on service delivery, including property management, to ensure that the service is high-quality and meets the needs of their customers.
• Work with internal departments to develop monitoring and performance targets.
• Develop good working relationships with multi-agencies, such as health and social care, Local Authority, and housing providers.
• Manage referrals into the service and assess each customer's housing needs.
• Support the Operations Manager with reports when needed.

What they’re looking for

A degree level qualification, or qualified by…