Tenancy Housing Officer RQ1608763

Triumph Consultants Ltd; Brentwood; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A consultancy agency is seeking a Housing Officer to manage properties for a local council, focusing on tenancy management and income collection. This role requires previous social housing experience and proficiency with the Orchard Housing Management System. The position offers a hybrid working arrangement, and candidates need a basic DBS and a full UK driving licence.

Qualifications

• Essential experience in tenancy management and income collection.
• Basic DBS check required.
• Valid full UK driving licence required.

Responsibilities

• Manage properties focusing on tenancy management.
• Conduct estate inspections and engage with residents.
• Resolve issues and provide advice to tenants.

Skills

Previous tenancy management experience

Knowledge of the Orchard Housing Management System

Practical experience of income recovery

Excellent communication skills

Education

Qualification in Housing Management or equivalent experience

Job description

Overview

JOB TITLE: Housing Officer - Tenancy Management
REF: Brentwood RQ1608763
Pay rate: £19.61 per hour PAYE
Contract Type: Temporary, Anticipated 6 months
Working Arrangement: Hybrid working, with 4 days in the office
Basic DBS is needed for this role. Valid full UK driving licence.

The role

On behalf of a local council, we are seeking a Housing Officer to manage a patch of properties covering everything from tenancy management (including breach of tenancy), income collection, estate inspections, calling residents, resolving issues, providing advice, plus sign up and viewings etc. It is essential that you have previous tenancy and income experience in social housing along with knowledge of the Orchard Housing Management System, in order to apply for this role.

Key Responsibilities

• Enforce Income Management Policy through proactive engagement, pre-court visits, and eviction attendance.
• Pursue rent arrears via home visits (including out-of-hours), securing reductions and advising on financial support.
• Support rent accounting service delivery, including direct debit administration.
• Provide welfare reform advice to promote tenancy sustainment.
• Maintain Pre-Tenancy Service to encourage a payment culture.
• Deliver excellent, value-driven service ensuring well-presented and maintained properties.
• Ensure customer-focused, responsive services by working with Tenant Participation Groups, including evening meetings.
• Respond promptly and effectively to anti-social behaviour and tenancy breaches with clear action plans.
• Conduct pre-letting visits, viewings, and sign-ups while promoting tenancy sustainment and responsibility.

What the client is looking for

• Previous tenancy management and income experience is essential
• Knowledge of the Orchard Housing Management System
• Qualification in Housing Management is desirable or equivalent experience
• Substantial experience of working in a Social Housing environment
• Practical experience of income recovery and debt collection
• Basic DBS
• Valid full UK driving licence

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.

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