Tenancy Enforcement & Fraud Officer

The Guinness Partnership; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading housing organization is seeking a Tenancy Enforcement & Fraud Officer for a full-time, permanent role based in London. This position focuses on tackling anti-social behaviour and tenancy fraud. The ideal candidate will have significant experience in case management, prepare legal notices, and provide exceptional customer service. Additional responsibilities include raising awareness among stakeholders and providing training on relevant policies. The role offers a hybrid working model and contributes greatly to community wellbeing.

Qualifications

• Experience delivering exceptional customer-focused service.
• Significant experience in anti-social behaviour and tenancy fraud case management.
• Proven ability to prepare legal notices and witness statements.
• Knowledge of safeguarding responsibilities.
• Ability to manage resources effectively.

Responsibilities

• Identify incidents of anti-social behaviour.
• Manage enquiries and complaints regarding ASB.
• Identify issues of tenancy fraud and obtain possession.
• Raise awareness of anti-social behaviour and tenancy fraud.
• Provide training on relevant policies and procedures.

Skills

Exceptional customer service

Anti-social behaviour case management

Tenancy fraud experience

Preparation of legal notices

Working knowledge of Safeguarding

Sensitive resident interactions

Job description

About the role

We are looking for a Tenancy Enforcement & Fraud Officer to join us on a full time permanent basis, we offer hybrid working and the role will be based from Mulliner House, London. The successful candidate will lead on the organisations approach to anti-social behaviour, tenancy fraud and other tenancy breaches. You will provide a first class service to residents, staff and stakeholders in identifying, combatting and eradicating anti-social behaviour and tenancy fraud.

Key Responsibilities

• Identify incidents of anti-social behaviour and work collaboratively with colleagues and external stakeholders in stopping it.
• Manage, monitor and respond to enquiries and complaints of ASB and ensure that the appropriate action is taken, ensuring detailed information and advice is given to improve overall satisfaction across the service.
• Identify issues of tenancy fraud and work collaboratively with colleagues and external stakeholders in obtaining possession of the property and creating an income by applying for Unlawful Profit Orders.
• Raise awareness with our residents, stakeholders and colleagues in respect of anti-social behaviour and tenancy fraud.
• Provide awareness and practical training to all areas of the organisation.
• Create, renew and provide training on relevant policies and procedures and internal documents.

Please see the job description for a full breakdown of duties and requirements.

About you

Experience of delivering an exceptional customer focused service to a diverse range of customers, both internal and external.

Significant experience of anti-social-behaviour and tenancy fraud case management and relevant criminal and civil legislation. (If you excel in one area over the other, then training will be provided to ensure you excel in both areas).

Proven experience of preparing legal notices and witness statements.

Working knowledge of Safeguarding responsibilities.

Experience of managing and prioritising resources effectively to meet demand.

Ability to inspire others.

Experience of dealing with residents sensitively in challenging situations.

What we can offer you

Please follow the link to read more about our great benefits and what we can offer you :

Equality, Diversity and Inclusion

We commit to ensuring that equality and diversity are integrated at the core of our business and respond to the needs of our employees, workers, stakeholders and customers. To read more about our commitment, please visit the following link :

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

We reserve the right to close this vacancy early if enough applications are received.