Temporary Staffing Assistant

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare trust in the UK is seeking a Temporary Staffing Assistant to provide administrative support for their centralized staffing service. The successful candidate will handle queries from Bank workers and liaise with ward managers to ensure temporary staffing needs are met. They will develop professional relationships with staffing teams and ensure efficient use of staffing systems. The position is vital for maintaining high-quality patient care and requires strong organizational skills and attention to detail.

Responsibilities

• Act as a point of contact for all Bank workers to resolve queries.
• Handle telephone calls and maintain confidentiality.
• Liaise with ward managers on temporary staffing requirements.
• Build relationships with Bank workers to ensure they feel valued.
• Work with the systems workforce team for system efficiency.
• Develop relationships with Department Leads for staffing needs.
• Support service users with temporary workforce system usage.

Job description

University Hospitals Dorset is recruiting a Temporary Staffing Assistant to support the delivery of an efficient, high-quality, and responsive centralised Temporary Staffing Service.

The post holder will provide a full range of computerised and clerical administrative support, helping to ensure the smooth day-to-day operation of the service.

The overriding purpose of this role is to support the delivery of the highest standard of patient care, through personal responsibility, teamwork, and a commitment to continuous improvement.

Base Location: Bournemouth Hospital and occasionally required to attend other Trust Sites.

Shortlisting Date: 14th January 2026.

Interview Date: Week commencing 19th January 2026.

Responsibilities

• To act as a point of contact for all Bank workers to resolve any queries or issues, escalating matters to the Trust Bank Team Leader as necessary.
• To deal efficiently with telephone calls understanding the confidential nature of the query, record incoming messages and relay to staff.
• To attend, participate and liaise with ward managers and staff on requirements for temporary staffing, in sometimes difficult situations where tact or skills of persuasion are required.
• To build and maintain good relationships and remain in active contact with all Bank workers, ensuring they feel valued, and have maximum opportunities to work within shifts available which match their skills and experience.
• Work closely with the systems workforce Team to ensure maximum system efficiency whilst ensuring functionality is not compromised for the end user.
• Develop and maintain professional working relationships with Departmental Leads in addressing their temporary staffing needs and sharing any relevant information.
• To support all service users with temporary workforce system usage and functions.

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service‑specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women’s, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

This advert closes on Sunday 11 Jan 2026.