Temporary Digital Fulfilment Assistant

L. Packaging; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading independent design company in Nottingham seeks a Digital Fulfilment Assistant. The role involves assisting with order processing, customer inquiries across multiple channels, and maintaining high standards of accuracy. Candidates should possess strong computer skills, customer service experience, and excellent communication abilities. This temporary position may turn permanent. Applications from diverse backgrounds are encouraged.

Qualifications

• Highly computer literate in Outlook, Word, Excel, internet and CRM.
• Previous experience in a busy office environment.
• Previous experience working within Retail Sales or a customer-focused role.
• Exceptional customer service skills.

Responsibilities

• Assist with all aspects of order processing from placement to account reconciliation.
• Handle inquiries from customers across multiple platforms.
• Maintain accuracy with all system processes and records.
• Support customer verification and fraud screening tasks.

Skills

Computer literacy

Customer service skills

Problem-solving skills

Communication skills

Tools

Outlook

Word

Excel

CRM

Job description

Paul Smith is one of Britain\'s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether its a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, classic with a twist remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

The Role

• As a Digital Fulfilment Assistant you will assist with all aspects of order processing, from the moment an order is placed to the final account reconciliation, including supporting the processing, fulfilment, and return of orders to ensure they are completed and delivered efficiently.
• You will handle inquiries from Paul Smith online customers across multiple platforms (phone, email, and live chat) to provide prompt and consistent service.
• This is a temporary position with the potential to turn into a permanent role.
• Respond to customer queries through all communication channels and provide a satisfactory resolution to issues, turning negatives into positives.
• Escalate queries when a resolution cannot be immediately provided, and collaborate with the necessary department.
• Assist with the prompt delivery of all customer orders and returns; deal directly with queries and requests from customers or couriers while delivering an outstanding shopping experience.
• Liaise with delivery companies to investigate delivery/return issues, arrange collections, and provide commercial invoices on request in compliance with customs clearance requirements.
• Maintain high standards of accuracy with all system processes and records, including order notes and shared documents.
• Support customer verification/fraud screening and order processing tasks; ensure issues are resolved efficiently and inform other digital teams as required.
• Uphold department and company guidelines, communicate company policy to customers as required, and observe client confidentiality and data protection at all times.

Your Skills And Experience

• Highly computer literate in Outlook, Word, Excel, internet and CRM.
• Previous experience in a busy office environment.
• Previous experience working within Retail Sales or a customer-focused role.
• Previous administration experience.
• Able to accurately input data and work across multiple channels.
• Exceptional customer service skills.

Who You Are

• Astute written and verbal communication skills.
• Exceptional telephone manner and a good listener.
• Excellent problem-solving skills.
• Ability to stay calm under pressure.
• Flexible to work extended hours during busy periods.
• Please note, this role is not eligible for sponsorship in the Skilled Worker visa category.

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.

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