Temporary Customer Service Administrator

2M Employment Solutions Limited; Long Eaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading manufacturer is seeking a Temporary Customer Service Administrator in Long Eaton. The role involves providing exceptional customer service, managing quotes and orders, and supporting the administration team. Required qualifications include administrative experience and familiarity with CRM software. This is a full-time role, offering £13.13 per hour with benefits such as free parking.

Benefits

Free parking

On-site parking

Qualifications

• 2+ years of administrative experience required.
• 1+ year of experience with CRM software required.
• Ability to respond promptly to customer queries.

Responsibilities

• Coordinate and communicate with customers effectively.
• Provide accurate quotations and manage orders.
• Support the administration team with documentation.

Skills

Customer focus

Proactive communication

Attention to detail

Computer literacy

Tools

CRM software

Navision

Job description

Overview

Temporary Customer Service Administrator

I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.

Job purpose: To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland' process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies ‘Core Values' always worked to and in mind.

Principal duties & responsibilities

• To coordinate all activities between agents/customers and I Holland Ltd.
• To fully understand customer requests and requirements, both on Tooling and PharmaCare range.
• To provide timely and accurate quotations and supporting information and correspondence to customers.
• To collate all necessary information, drawings, correspondence, etc. to ensure order 'story' is complete.
• To enter quotes and orders accurately into the computer system.
• To facilitate all customer samples/drawings.
• To administer and archive all relevant information according to procedure.
• To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.
• To log concerns raised as a Case within CRM system, including all necessary details for the team to evaluate.
• To assist with cover for reception when required.
• To support colleagues by sharing workload when appropriate or requested to do so.
• To adhere to all policies and procedures, particularly the ‘Contract Review'.
• To work within all Health and Safety, environmental and other company regulations.
• To attend meetings as and when required with a proactive approach.

Key performance indicators

• Customer focus: High responsiveness to requests. Sense of ownership.
• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.
• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.
• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.
• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.
• Compliance with all policies, procedures, and safety rules & regulations.

Nature and Scope

As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required.

Key Performance Indicators

• High responsiveness to customer requests.
• Quotations and sales orders are entered in a timely manner with no mistakes. Sense of ownership of the process.
• Communications with customers are proactive, professional, and always conducted in a positive way.
• Customer files, customer cards and market instructions are complete and maintained.
• Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.
• Attendance to training sessions to be able to apply up-to-date knowledge of products.
• Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).
• Neatness/organisation of the work areas. Quality of communication - written and verbal is clear and concise. Computer literacy.
• Assist with training new recruits to the department.

Terms and Conditions of Employment

Please note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.

THIS IS A TEMPORARY ROLE AVAILABLE IMMEDIATELY

Job Details

Job Type: Full-time, Monday - Friday 9 am-5 pm, Temporary

Pay: £13.13 per hour

Benefits

• Free parking
• On-site parking

Experience

• Administrative: 2 years (required)
• CRM software: 1 year (required)

Work Location

In person, Long Eaton, Nottingham

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