Temporary Customer Service Administrator

Rockett St George; Hassocks; Hybrid; GBP 23,000; Full time

Job summary

A dynamic online retail firm in Hassocks is seeking a Temporary Customer Service Administrator to join their team. The successful candidate will handle customer inquiries, process orders, and support the customer service department in a fast-paced environment. This role requires excellent communication skills, organizational abilities, and experience with customer service. The position offers a salary of £22,713.60 per year and benefits including casual dress and employee discounts.

Benefits

Casual dress

Employee discount

On-site parking

Qualifications

• 1 year of customer service experience preferred.
• Ability to work under pressure when dealing with challenging situations.
• Good interpersonal skills to work independently and as part of a team.

Responsibilities

• Process telephone orders and respond to customer enquiries.
• Manage customer complaints and provide information on products.
• Support the Customer Service Team with various duties as required.

Skills

Customer service experience

Excellent organizational skills

Interpersonal skills

Confidence in communication

Tools

Microsoft Office Suite

Order management systems (e.g., Orderwise, Shopify)

Job description

Temporary Customer Service Administrator

Starting 6th October to 9th January 2026

Rockett St George is an online emporium selling an eclectic range of industrial-inspired furniture, lighting and homewares. We are a growing Company with great ambitions and scope for progression.

Our Customer Services department is a busy and fast-paced environment and we pride ourselves in giving our customers an excellent customer service experience. This is a key role within the Customer Service Department to enable the smooth running of orders, providing customers with the best service possible. The successful candidate will be confident in communicating on the telephone with a natural ability to chat with customers, have excellent organisational skills and the ability to work under pressure when dealing with challenging situations. Experience of an order management system and to be computer literate will be required. This is a great opportunity for someone with excellent customer services skills to join a growing company with great ambitions and scope for progression.

Job Summary

The job is the first point of call for the company’s customer’s where you are to provide help and support to resolve all queries received in a friendly and professional manner. This may be help with processing orders, resolving problems with purchases, initiating contact with outside companies as well as internal departments.

Please note that this is an office based position and hybrid/remote working are not available.

Job Description

Telephone Enquiries

• Processing telephone orders.
• Discussing and advising on product purchases and interior design.
• Responding to enquiries on delivery timing and charges.
• Acknowledging and responding to all courier queries and following it up with the relevant courier.
• Managing customer complaints.

Email Enquiries

• Providing information on products and delivery services.
• Providing up to date lead times for customers.
• Responding to customers with damaged items requiring refunds or replacements.
• Interior design / style advice.
• Managing customer complaints, liaising with other departments to ensure queries are dealt with in a timely fashion.

Supporting the Customer Service Team on all other duties as and when required

• Out of Stock process.
• Customer returns and replacements.
• Warehouse Sales.
• Website amendments.
• Stock Checks.
• Working closely with the dispatch and warehouse teams.
• Liaising with our suppliers regarding stock, orders and lead times.
• DPD exceptions.
• Trustpilot reviews.

The Person we are looking for

• Customer Service Experience essential
• confident communicating across all platforms with a personable manner that reflect the voice of RSG
• Excellent organisational skills & the ability to work under pressure when dealing with challenging situations.
• Experience using Microsoft office suite will be required. Experience using an order management system such as Orderwise & Shopify would be preferable
• Good interpersonal skills with the ability to work on your own & as part of a team in a busy environment

Job Type: Full-time

Pay: £22,713.60 per year

Benefits

• Casual dress
• Employee discount
• On-site parking

Application question(s)

• Will you be commuting via public transport?

Experience

• customer service: 1 year (preferred)

Work Location: In person