Temporary Accommodation Officer

Ackerman Pierce Ltd; Slough; On-site; GBP 100,000 - 125,000; Full time

Job summary

A reputable housing management firm seeks a Temporary Accommodation Officer to support households in temporary accommodations. Responsibilities include managing caseloads, ensuring properties meet standards, and collaborating with various stakeholders. The ideal candidate has experience in housing management and strong communication skills, committed to aiding vulnerable populations.

Qualifications

• Experience working in housing management, homelessness, or temporary accommodation services.
• Knowledge of housing legislation, homelessness duties, and safeguarding responsibilities.
• Ability to work effectively with vulnerable households and partner agencies.

Responsibilities

• Manage a caseload of households in temporary accommodation.
• Conduct property inspections to ensure health and safety standards.
• Coordinate with landlords and accommodation providers.

Skills

Housing management experience

Communication skills

Organisational skills

Negotiation skills

IT proficiency

Customer-focused approach

Job description

Overview

We are looking for a dedicated and proactive Temporary Accommodation Officer to join our Housing Solutions team. This role is key to supporting households placed in temporary accommodation, ensuring properties are safe, well-managed, and that residents receive the advice and assistance they need while awaiting permanent housing solutions.

Responsibilities

• Manage a caseload of households living in temporary accommodation, providing advice and guidance on housing options and tenancy sustainment
• Carry out regular property inspections to ensure standards, health and safety, and contractual obligations are met
• Act as the main point of contact for households, landlords, and accommodation providers, resolving issues promptly and professionally
• Monitor occupancy, voids, and usage of temporary accommodation to ensure efficient use of resources
• Work closely with colleagues across Housing Solutions, Repairs, and external partners to support households into settled housing
• Maintain accurate records and prepare reports in line with policies, procedures, and data protection requirements

About You

• Experience working in housing management, homelessness, or temporary accommodation services
• Knowledge of housing legislation, homelessness duties, and safeguarding responsibilities
• Strong communication and negotiation skills, with the ability to work effectively with vulnerable households and partner agencies
• Good organisational skills, able to manage competing priorities and meet deadlines
• IT proficient with experience of using housing management systems or similar databases
• A team player with a customer-focused approach and commitment to achieving positive outcomes for residents
• If you have the relevent skills then please apply today