Temporary Accommodation Officer

West Northants Council; Droitwich Spa; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government council in Droitwich Spa is seeking a dedicated individual to manage occupants of temporary accommodation. You will ensure the safety and cleanliness of housing while providing vital support for customers during their stay, particularly concerning Housing Benefit applications. Successful candidates should have a minimum of two years' experience in a customer-focused role, excellent communication, and strong problem-solving skills. This role offers an opportunity to make a real difference in people’s lives within your community.

Qualifications

• Minimum of two years relevant work experience in a customer-focused environment.
• Skilled negotiator with effective problem-solving abilities.
• Resilient self-starter capable of sound decision-making.

Responsibilities

• Manage occupants of interim and temporary accommodation.
• Ensure accommodation is safe, clean, and well-maintained.
• Support customers with Housing Benefit and housing applications.
• Collaborate with services and partners for optimal outcomes.

Skills

Excellent verbal and written communication

Negotiation skills

Problem-solving

Ability to prioritise workload

Job description

Responsibilities

• Manage occupants of interim and temporary accommodation including move-ins, check-outs, rent accounting and day-to-day management of placements.
• Ensure that the accommodation the Council uses is safe, clean and in a good state of repair and that it is allocated in a manner to help minimise the cost of temporary accommodation.
• Support customers during their time in temporary accommodation specifically regarding their Housing Benefit and housing register applications as well as other aspects of their life.
• Working collaboratively with other services, partners and organisations to ensure the best possible outcome for people and play an active role in changing someone's life.

Qualifications

Candidates would have a minimum of two years relevant work experience in a customer focused environment with an ability to work at a fast pace, demonstrating excellent verbal and written communication. You will be a skilled negotiator with an ability to problem solve, prioritise your own workload and make effective contributions to an incredible team. The successful candidate will be resilient, a self-starter and able to make sound decisions.

Culture and Values

At West Northants Council, it's about our people. We value ambition, innovation, caring for detail and confidence to tackle challenges. Our vision is "to make West Northants a great place to live, work, visit and thrive". Core values: Trust, High Performance, Respect, Innovate, Empower. We are committed to diversity, equality, equity, inclusion and are a disability confident employer, member of the Armed Forces Covenant, and Care Leaver Covenant partner.