Temporary Accommodation Officer

Sovereign Housing Association Limited; Basingstoke; On-site; GBP 27,000 - 30,000; Full time

Job summary

A housing association in Basingstoke is seeking a Temporary Accommodation Officer to provide support in homeless accommodation. The role involves helping customers find new homes and offering various support services. Ideal candidates have experience in housing or support roles, strong communication skills, and the ability to work in fast-paced environments. Competitive salary and generous benefits including flexible holiday, pension scheme, and wellness discounts are offered.

Benefits

25 Days Holiday + Bank Holidays

Pension scheme matching up to 12%

Gym Membership discounts

Life cover

Qualifications

• Experience in a lettings management, tenancy management, housing, or support background is essential.
• Must have a full UK driver's license and own transport.

Responsibilities

• Provide proactive housing management service for temporary homeless accommodation.
• Assist customers in finding and sustaining a new home.
• Offer debt and benefit advice, resolve tenancy issues, and support access to employment.

Skills

Strong communication

Empathy

Organisational skills

Resilience

Ability to work in a fast-paced environment

Job description

Overview

We have a rewarding opportunity for a Temporary Accommodation Officer to join our team in Basingstoke. This is a full time permanent role working with customers in our temporary homeless accommodation. The starting salary will be £27,000 - £30,000 depending on experience.

Responsibilities

The role:

Our Temporary Accommodation Officers provide an enhanced, proactive housing management service for customers in our temporary homeless accommodation.

As a Temporary Accommodation Officer you will offer support and guidance to help our customers find and sustain a new home. This may include debt and benefit advice, resolving tenancy issues, advice on access to employment, training, volunteer services or specialist support services if needed.

What we're looking for

• Experience of working in a similar role. This could be a lettings management, tenancy management, income, housing or a support background
• Strong communication, empathy, and a genuine drive to help the community.
• The ability to work in a fast-paced environment
• Excellent organisational skills
• You'll be resilient, able to work alone and collaborate as part of a team
• The ability to prioritise and manage your own workload effectively

You'll be required to visit other schemes in the area, so a full UK driver's license and your own transport is essential.

What we can offer you

As a member of the Specialist Housing Team you will be part of a friendly, motivated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• And a wide selection of other benefits available

About Us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.