Temp to Perm Customer Relations Administrator

Express Recruitment; Matlock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing organisation in the UK seeks a detail-driven Customer Relations Administrator to provide vital administrative support within a dynamic team. The role involves managing schedules, quality-checking reports, and maintaining professional communication with customers and internal teams. Ideal candidates will have strong admin skills, attention to detail, and proficiency in Microsoft Office. Offering competitive benefits including 25 days annual leave, pension, and private healthcare after probation, this position is based in Matlock with Monday to Friday hours.

Benefits

25 days annual leave

Company pension scheme

Birthday off

Private healthcare after probation

Qualifications

• Strong administrative experience in office support.
• Effective written and verbal communication skills.
• Professional approach on telephone interactions.

Responsibilities

• Provide admin support to team and management.
• Review reports for accuracy and consistency.
• Schedule customer appointments effectively.
• Handle incoming calls with professionalism.
• Liaise with internal and external clients.
• Ensure data protection compliance.

Skills

Administrative experience

Written and verbal communication skills

Professional telephone manner

Organisational abilities

Attention to detail

Independent and team work

Proficiency in Microsoft Office

CRM and scheduling software

Job description

Temp to Perm Customer Relations Administrator

A growing organisation in the Darley Dale area are seeking a confident and detail-driven Customer Relations Administrator to join their busy and supportive team. This role is ideal for someone with strong administrative experience who thrives in a fast-paced environment, enjoys delivering customer service, and takes pride in maintaining efficient and organised business operations.

You will play a key part in ensuring the smooth running of day-to-day processes, supporting report quality assurance, managing complex schedules, and acting as a professional and approachable point of contact for both customers and internal teams.

Responsibilities

• Provide comprehensive administrative support to the wider team and management
• Review and quality-check assessment reports and documentation to ensure accuracy and consistency
• Manage busy staff diaries, coordinating customer appointments and scheduling effectively
• Handle incoming calls and enquiries with confidence and a professional manner
• Liaise with internal colleagues and external clients, managing your own portfolio of customers and ensuring timely updates and follow-ups
• Maintain confidentiality at all times and ensure compliance with data protection standards
• Support team projects, audits and ad-hoc administrative tasks as needed

Skills & Experience

• Prior experience in an administrative or office-based support role
• Written and verbal communication skills
• Confident, clear and professional telephone manner
• Organisational and time management abilities
• High level of attention to detail, particularly when reviewing reports or written documentation
• Ability to prioritise workload effectively and work both independently and as part of a team
• Proficient in Microsoft Office and comfortable using CRM or scheduling software

What’s on Offer

• 25 days annual leave (plus public holidays)
• Company pension scheme
• Additional day off for your birthday
• Private healthcare package following successful probation

Vacancy Summary

Hours: Monday – Friday 9am – 5pm

Job Type: Temp to Perm

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.