Telesales & Customer Care Specialist

LWC Drinks; Andover; On-site; GBP 20,000 - 25,000; Full time

Job summary

A beverage distribution company in Andover seeks a Telesales and Customer Services Operator. The role involves handling high volumes of incoming calls, assisting customers with orders and complaints, and promoting the company's products. Candidates should possess excellent customer service skills, a good command of Microsoft Excel, and the ability to work well in a team. This position offers the opportunity to build lasting relationships with clients while efficiently managing administrative tasks.

Qualifications

• Strong customer service orientation with a personable telephone manner.
• Experience in using Microsoft Excel for maintaining records.
• Ability to manage customer complaints and upsell products.

Responsibilities

• Ensure high standards of customer service while processing orders.
• Build and maintain relationships with customers and account managers.
• Take ownership of resolving customer issues proactively.

Skills

Excellent customer service skills

Use of Microsoft Excel

Teamwork skills

Tools

Trinity system

Job description

A beverage distribution company in Andover seeks a Telesales and Customer Services Operator. The role involves handling high volumes of incoming calls, assisting customers with orders and complaints, and promoting the company's products. Candidates should possess excellent customer service skills, a good command of Microsoft Excel, and the ability to work well in a team. This position offers the opportunity to build lasting relationships with clients while efficiently managing administrative tasks.