Telephone Researcher

Adecco; Enderby; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading staffing agency is seeking a Telephone Researcher for Leicestershire Police to conduct structured interviews during flexible evening hours. Candidates should have strong communication skills and enjoy helping others. The role involves gathering important public feedback that drives service improvements, with a requirement for advanced typing and good Excel skills. The position offers 12 hours of work per week at a rate of £12.55 per hour.

Qualifications

• Must have lived in the UK for the past 3 years.
• Ability to follow scripts and work towards KPIs.
• Compassionate approach on the phone.

Responsibilities

• Conduct structured telephone interviews with the public.
• Record accurate responses and gather important data.
• Maintain professionalism and empathy on calls.

Skills

Advanced typing skills

Good Excel skills

Experience speaking with the public

Strong listening skills

Quick to learn new software

Job description

Overview

Join Leicestershire Police as a Telephone Researcher - Flexible Evening Hours!

Adecco is recruiting Telephone Researchers to help Leicestershire Police gather valuable public feedback that drives real service improvements.

Responsibilities

• Conduct friendly, structured telephone interviews with members of the public.
• Listen carefully, ask probing questions, and record accurate responses.
• Be empathetic, professional, and courteous on every call.
• Help the police understand community needs by gathering important data.

Requirements / Qualifications

• Advanced typing skills.
• Good Excel skills.
• Experience speaking with the public on the phone or face-to-face.
• Ability to follow scripts and work towards KPIs.
• Strong listening skills and a compassionate approach.
• Quick to learn new software and follow guidelines.
• Must have lived continuously in the UK for the past 3 years (Police requirement).

Details

• Working 12 hours per week
• Shift times: 6pm to 9pm, Monday to Thursday
• Based at Leicestershire Police Force HQ, Enderby
• Hourly Rate: £12.55 per hour

How to Apply / Notes

Ready to Apply? If you’ve got the skills and a friendly, professional attitude, apply now. If shortlisted, an Adecco Consultant will be in touch to guide you through the next steps.

Please note: All job offers are subject to Police Vetting procedures.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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