Telemarketing Team Leader

Astute.com - Discover. Nurture. Acquire.; Bournemouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic online platform in Bournemouth is seeking a Team Leader to drive campaign performance and support the Campaign Manager. The ideal candidate will possess strong management skills, a focus on KPIs, and the ability to guide customer interactions. This role is foundational for a future Campaign Manager position. Salary details are available upon application.

Qualifications

• Excellent management ethic and lead-by-example attitude.
• Demonstrated prioritisation and time management skills.

Responsibilities

• Analyse performance and present solutions to the Campaign Manager.
• Understand and correctly balance KPIs.
• Ensure quality assurance of leads.
• Communicate with customers face-to-face and on the phone.
• Construct and explain reports to the Campaign Manager.

Job description

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Description

The role of a Team Leader is an important step before becoming a Campaign Manager. A team leader should demonstrate an excellent management ethic and a lead-by-example attitude, in particular demonstrating prioritisation and time management skills to ensure that all targets and value-added responsibilities are achieved.

• To consistently analyse performance and understand why a campaign is not delivering on its goals, presenting solutions to the Campaign Manager
• Ability to understand, analyse and correctly balance KPIs
• Quality assurance of leads
• Ability to communicate with customers both face-to-face and on the phone, initially in the Campaign Manager’s absence
• Ability to construct and explain reports to the Campaign Manager

Salary
On Application