Telehealth Care and Support WorkerNHS AfC : Band 4

EAST LONDON NHS FOUNDATION TRUST; City of Westminster; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare service provider in the United Kingdom is seeking individuals to assist with patient care, including remote monitoring and community visits. This role involves forming professional relationships, liaising with medical staff, and contributing to patient care plans. Candidates should have a good educational background, NVQ level 3 or equivalent, and experience in a caring environment. Effective communication and the ability to work autonomously are essential. Working hours are from 09:00 am to 16:00 pm, with interview sessions scheduled throughout the day.

Qualifications

• Experience working in a caring environment.
• Ability to work autonomously.
• Dealing with challenging situations.

Responsibilities

• Assist in planning and implementing care plans.
• Remote monitoring of vital signs for patients.
• Form professional relationships with clients.
• Liaise with relatives and medical staff.
• Contribute towards the team's vision.

Skills

Ability to form effective working relationships with Service Users and colleagues

Ability to undertake physical tasks involving patient care including medication administration

Ability to demonstrate good literacy and numeracy skills

Good verbal communication skills

Basic computer and IT skills

Education

Good general education background

NVQ level 3 or equivalent qualification

Job description

Following the direction and supervision of the Clinical Lead / Health Care Professionals to carry out assigned tasks and duties to assist with the physical, emotional and social care of the patients. The service uses a remote monitoring technology i.e vital sign monitoring and care plans including home visits as and when needed and working closely with urgent care response teams and district nurses, physiotherapists, Occupational Therapists and support workers.

Please note : You will need to complete an application. Once the shortlisting process has been completed, we will send you an invitation to attend an interview on the designated day.

Main Responsibilities

• The person needs to work effectively as a member of the team; to assist in planning and implementing the care plans and treatment programmes, under the guidance of the Clinical Lead / HCP.
• This includes remote monitoring of vital signs for patients on Telehealth and escalating to clinicians.
• The role also includes working in the community and visiting patients requiring insulin administration, eye drops etc. as appropriate according to the care plan.
• The person needs to form professional relationships with clients, and communicate with them in a way that respects their views, autonomy and culture and provide an integrated care approach.
• The individual needs to be able to liaise with relatives, carers, medical staff, allied health staff and those within the multidisciplinary team to obtain or feedback information relating to the patient's care.
• To be able to contribute towards the teams vision and attend meetings and events to promote the service.
• To understand and apply confidentiality in all aspects of patient interactions.
• To be legally accountable for all aspects of own work.
• To use clinical knowledge and life skills to build up a rapport with the clients, to engage with them and motivate them to engage with their own care.
• To maintain legible, accurate, contemporaneous clinical records.
• To understand and employ a set of non-specific skills to meet the psychological needs of service users with mental health needs through care planning and risk management strategies.

Education, Training and Qualifications

• Good general education background
• NVQ level 3 or equivalent qualification

Experience – Essential Criteria

• Experience working in a caring environment
• Ability to work autonomously
• Working with people
• Dealing with challenging situations

Knowledge and Skills – Essential Criteria

• Ability to form effective working relationships with Service Users and colleagues
• Ability to undertake physical tasks involving patient care including medication administration, eye drops and insulin administration
• Ability to demonstrate good literacy and numeracy skills; good verbal communication skills; basic computer and IT skills
• Demonstrate an understanding of the speciality
• Demonstrate an understanding of caring for people with enduring mental and physical Health needs.
• Awareness of health & safety issues within the work environment
• Understanding of the need to keep and maintain accurate records
• Understanding of equal opportunities

Time Schedule

09:00 am – 16:00 pm (Come prepared to be interviewed on the day)

Morning registration: 09:00 am – 10:00 am (We wont accept candidates for the morning session after this time)

Morning Interview: 09:30 am – 12:30 pm

Afternoon registration: 12:30 – 13:15 pm (We wont accept candidates for the afternoon session after this time)

Afternoon Interview: 13:15 – 16:00 pm