Telehealth Care and Support Worker | East London NHS Foundation Trust

East London NHS Foundation Trust; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in London is seeking a dedicated individual to assist with the physical and emotional care of patients. The role involves monitoring patient progress, implementing care plans under supervision, and maintaining accurate clinical records. Candidates should demonstrate effective teamwork, strong communication skills, and a commitment to confidentiality. This position offers an opportunity to work closely with healthcare professionals, enabling a positive impact on patient lives and promoting integrated care approaches.

Qualifications

• Ability to work in a team and assist with planning care.
• Experience with remote monitoring technology.
• Strong interpersonal skills for patient interactions.

Responsibilities

• Assist in planning and implementing care plans.
• Monitor vital signs and report deterioration.
• Communicate effectively with patients and healthcare teams.

Skills

Effective teamwork

Remote monitoring

Communication skills

Confidentiality

Empathy and support

Job description

Following the direction and supervision of the Clinical Lead / Health Care Professionals, you will carry out assigned tasks and duties to assist with the physical, emotional and social care of patients. The service uses remote monitoring technology for vital sign monitoring and care plans, including home visits as needed, and works closely with urgent care response teams, district nurses, physiotherapists, occupational therapists and support workers.

Work in a sensitive, enabling manner and always be mindful of the diversity of the borough of Newham. The ultimate goal of the service is to avoid hospital admission where possible.

Monitor patient progress as defined by treatment aims, identify trends indicating deterioration and alert the community matron or GP. Provide shift coverage, including weekends when necessary.

Responsibilities

• Work effectively as a member of the team, assisting in planning and implementing care plans and treatment programmes under the guidance of the Clinical Lead/HCP.
• Remote monitor vital signs for patients on Telehealth and escalated to clinicians as required.
• Work in the community and visit patients requiring insulin administration, eye drops, etc., according to the care plan.
• Form professional relationships with clients and communicate in a way that respects their views, autonomy and culture, providing an integrated care approach.
• Liaise with relatives, carers, medical staff, allied health staff and the multidisciplinary team to obtain or give feedback on patient care.
• Contribute towards the team’s vision and attend meetings and events to promote the service.
• Understand and apply confidentiality in all patient interactions.
• Be legally accountable for all aspects of own work.
• Use clinical knowledge and life skills to build rapport with clients, engaging and motivating them in their own care.
• Maintain legible, accurate, contemporaneous clinical records.
• Employ non‑specific skills to meet the psychological needs of service users with mental health needs through care planning and risk management strategies.

Mission & Values

Our mission is to make a positive difference in people’s lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, and We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Other details can be found in the full Job Description (JD PS).