Telecoms Administrator

Creative Support; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national care and support organisation is looking for a Telecoms Administrator in Stockport. The role involves managing telecoms, providing IT support, and ensuring excellent customer service. Ideal candidates will have experience in a customer-facing role and a good standard of IT skills, including Excel. The organisation offers a supportive environment with extensive training opportunities, a pension plan, and generous leave perks. This is an excellent opportunity for individuals looking to advance in telecoms and IT.

Benefits

Supportive work environment

Career development opportunities

High level of training and development

Pension with company contribution

Free life assurance

25 days paid annual leave plus bank holidays

Qualifications

• Prior experience in a customer service or administrative role is essential.
• Ability to input data accurately and maintain up-to-date records.
• Competent in IT issues including setting up networked printers and troubleshooting.

Responsibilities

• Coordinate purchasing and management of telecoms for the organisation.
• Provide first-line support for basic IT and connectivity issues.
• Follow up on faults, user problems, and billing issues.

Skills

Customer service

Organisational skills

IT competency

Numeracy

Literacy

Education

Relevant qualification or experience

Tools

Excel

Job description

We are currently recruiting a Telecoms Administrator to join our friendly Head Office team in Stockport. This is a busy and responsible role, ideal for someone with an organised approach to problem‑solving who can provide great customer service. You will coordinate the purchasing and management of telecoms for the organisation, including mobiles, landlines and broadband. This will require a confident individual who is proactive in identifying and following up faults, user problems and billing issues. You will be accountable for your own caseload while working flexibly as part of a wider team.

In addition, you will provide first‑line support for basic IT and connectivity issues. This will include setting up and maintaining networked printers, troubleshooting Wi‑Fi and connectivity problems, and liaising with external suppliers or internal teams where required to ensure issues are resolved efficiently.

Prior experience in a customer service, administrative or person‑facing role is essential. This is an ideal position for a trainee, graduate or telecoms engineer with a genuine interest in telecommunications. You will have the ability to input data accurately and maintain up to date records. A good standard of numeracy and literacy is required and you must be competent in IT, including Excel and maintaining a database.

If you want to find out more about the role please contact Laura Tebble by emailing [e-mail].

Benefits of working with Creative Support

• Supportive work environment
• Career development opportunities
• High level of training and development through our Creative Academy
• Pension with company contribution
• Free life assurance
• 25 days paid annual leave plus bank holidays, plus an additional day off for your birthday
• Probationary bonus
• Pension contributions
• 33 days Leave
• Company paid enhanced DBS

Our offices are easily accessible on public transport as we are based in the centre of Stockport.

Creative Support is a national organisation with charitable status providing care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing around 1,000 units of supported housing. As a large employer with multiple locations we need to manage our telecoms estate as efficiently and effectively as possible.

Vacancy Reference Number: 84295

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti‑racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas.