Telco Delivery Coordinator

Clearline Recruitment Ltd; Shoreham-by-Sea; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading recruitment agency is looking for a Telco Delivery Coordinator in Shoreham-by-Sea. This full-time role offers hybrid working, combining office and remote work. The ideal candidate will manage delivery projects, coordinate resources, and ensure exceptional customer service. Benefits include birthday leave, an employee assistance program, and a hybrid working policy. This opportunity is perfect for those who are organised and customer-focused, ready to make an impact in operations.

Benefits

Birthday leave

Holiday allowance increases with service

Employee Assistance Programme

Free eye care

Cycle to Work scheme

Subsidised gym membership

Interest-free travel loan

Retailer discounts

Save-as-you-earn scheme

Qualifications

• Strong customer service focus with excellent telephone manner.
• Proven ability to manage multiple projects simultaneously.
• High attention to detail with accurate written and data entry skills.

Responsibilities

• Reviewing customer requirements and clarifying details.
• Developing delivery plans for Remote Delivery orders.
• Coordinating resources to ensure timely order delivery.

Skills

Customer service focus

Project management

Organisational skills

Microsoft Word

Microsoft Excel

Job description

Overview

Role: Telco Delivery Coordinator
Location: Shoreham-by-Sea (Hybrid, 3 days in office and 2 days at home)
Hours: Full-time, Monday to Friday
Pay: £26,000 per annum
An excellent opportunity has arisen for a Telco Delivery Coordinator to join one of our longstanding clients, a well-established organisation operating within the operations and service delivery space. This role sits within the Operations team and supports the delivery of a professional, high-quality Telco Delivery service for sub-30 seat installs. The role focuses on coordinating resources, managing timelines and costs, and ensuring customers receive an exceptional end-to-end experience.

Responsibilities

• Reviewing customer requirements and clarifying details with internal teams
• Developing delivery plans for Remote Delivery orders using available tools
• Coordinating resources to ensure orders are delivered within agreed SLAs
• Tracking progress, risks, and issues through to resolution
• Providing accurate project forecasting and updates to management
• Maintaining clear communication with customers and internal stakeholders
• Supporting remote and self-install deliveries to completion
• Collating required information to support invoicing and lease activation
• Supporting ordering and remote programming activities when required
• Maintaining accurate records across internal systems
• Contributing to continuous improvement and best practice within the team

Requirements

• Strong customer service focus with an excellent telephone manner
• Proven ability to manage multiple projects simultaneously
• High attention to detail with accurate numeracy, written and data entry skills
• Strong organisational and prioritisation skills
• Ability to communicate clearly and professionally at all levels
• Proficiency in Microsoft Word and Excel
• Team-focused approach with a willingness to support wider business objectives

Desirable

• PRINCE2 or similar project management qualification
• Understanding of data services and IP telephony technologies

Benefits

• Birthday leave and holiday allowance that increases with length of service
• Hybrid working policy
• Employee Assistance Programme with free mental health support
• Free eye care, Cycle to Work scheme, and subsidised gym membership (location dependent)
• Interest-free travel loan, retailer discounts, save-as-you-earn, and employee reward scheme

If you're keen to join an organised, customer-focused operations team delivering high-quality remote services, then please apply to this Telco Delivery Coordinator role or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm