Technology Support Technician

Brio Leisure; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recreational services provider in Chester is seeking a dedicated IT Support Specialist to ensure smooth operation across cloud services and end-user environments. The role involves managing user support requests, contributing to IT projects, and configuring security policies. Candidates should have 3+ years of IT support experience, solid knowledge of Microsoft 365, and excellent troubleshooting skills. This position offers various benefits, including a gym membership and community volunteering opportunities.

Benefits

25 days of annual leave

Free Brio Leisure gym membership

Discounts through Brio Staff Shop

Reimbursement for mileage

Enhanced maternity and paternity leave

Favourable pension scheme

Qualifications

• Three years' experience in IT first-line support.
• Excellent troubleshooting and critical thinking skills.
• Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange).

Responsibilities

• Provide end-user support and manage service requests effectively.
• Deliver proactive IT support and optimize processes using automation.
• Contribute to IT projects for digital transformation.

Skills

Microsoft 365 Fundamentals (MS‑900)

Familiarity with Intune

Troubleshooting skills

Experience with Microsoft 365 administration

Basic networking fundamentals

Job description

Provide comprehensive technology support across cloud services, collaboration platforms, and end‑user environments while ensuring the smooth operation of hardware, software, and supporting infrastructure across the business, to ensure the highest possible standards of service and reliability. To act as a liaison for business projects and assist in the training and digital transformation of our software as well processes.

To work with different levels of the business, along with partners, to drive and support the business transformation to meet the aims of key Brio initiatives across performance, improvement and efficiency and customer service.

Key Responsibilities

• End-User Support and Service Requests: Provide responsive and friendly assistance to all stakeholders, managing and resolving requests through the ticketing system promptly, and ensuring a positive user experience.
• Proactive Support & Automation: Deliver exceptional IT support while leveraging automation tools to streamline processes and improve efficiency.
• Project Delivery: Contribute to IT projects that drive digital transformation, including migrations, upgrades, and new technology rollouts.
• Supplier Management: Liaise with suppliers and other partner organisations to assist with development, issue resolution and updates.
• Knowledge Management: Create and maintain clear documentation, guides, and training materials to empower users and improve self-service capabilities.
• Hardware Maintenance and Troubleshooting: Diagnose and resolve faults related to hardware and software across a variety of devices, such as laptops, phones, tablets, and other equipment.
• Endpoint Management: Configure and maintain Intune policies for device security and compliance across the organization, including software deployment, updates, and application lifecycle management.
• Cloud & Collaboration Platforms: Administer Microsoft 365 services, including Teams, SharePoint, and Exchange, along with other cloud services.
• Identity & Access Management: Manage Active Directory Domain Services (ADDS) and related authentication systems, including user account creation, access provisioning, and lifecycle management.
• Cyber Security & Compliance: Support security initiatives, including patch management, vulnerability assessments, and adherence to compliance standards.
• Undertake ad hoc projects and work as directed by the Technology Manager.
• Perform any other relevant duties as required, within the scope of the post.

Essential

• Microsoft 365 Fundamentals (MS‑900)
• Familiarity with Intune and Active Directory Domain Services (ADDS) in hybrid environments.
• Three years' experience with IT first line support role.
• Excellent troubleshooting and critical thinking skills.
• Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange).
• Understanding of cloud‑first technologies and SaaS platforms.
• Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services.

Desirable

• Experience in documenting user guides and procedure manuals.

Rewards And Benefits

• Enjoy 25 days of annual leave per year, which increases to 30 days after 5 years of continuous service.
• You’ll be part of a supportive, committed team who are passionate about delivering exceptional customer experiences. This role is an excellent opportunity for someone who enjoys responsibility, variety, and making a positive impact in their community.
• Free Brio Leisure gym membership allowing you to use our gym, fitness and swim facilities.
• Explore exclusive discounts through the 'Brio Staff Shop' benefits platform, spanning a variety of retail shops, travel, cinema tickets, and more.
• Free uniform & DBS check (if required).
• Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile.
• Benefit from enhanced maternity and paternity leave.
• Favourable pension scheme.
• Internal health checks for over 40's.
• Access the Employee Assistance Programme for free, providing confidential 24/7 support for various personal matters, from debt management to assistance for new parents.
• Contribute to your local community with three paid volunteering days per year - because we believe everyone should play a part in making a positive impact to the community.
• Enjoy discounts on food and drink at our on‑site café during working hours.