Technology Support Manager E

Pontoon; Leeds; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading employment consultancy is seeking a Service Transition Manager in Leeds to ensure the seamless transition of new services into operational environments. The ideal candidate will have strong experience with ServiceNow and Microsoft 365, alongside excellent communication skills. Responsibilities include leading onboarding, driving User Acceptance Testing, and collaborating with technical teams. This role offers a hybrid work model with a maximum day rate of £625.

Qualifications

• Proven track record in service transition planning and execution.
• Strong experience in leading onboarding and migration of new technologies.
• Drive User Acceptance Testing (UAT) and ensure operational readiness.

Responsibilities

• Lead the onboarding and migration of new technologies and services.
• Collaborate with engineering, support, and operations teams.
• Build processes to improve long-term service health and user experience.

Skills

ServiceNow (ITSM, CMDB, Change/Release Management)

Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)

ITIL v4 principles

Communication skills

Stakeholder management

Problem-solving

Education

ITIL v4 Foundation certification (or higher)

Tools

Automation tools (PowerShell, Logic Apps)

Job description

Service Transition Manager

Location: Leeds, Wellington Place / Edinburgh

Contract: 12 months

Day Rate: Max 625 per day Via Umbrella

Hybrid 2 days in office per week required

Are you an experienced Service Transition Manager with a passion for ensuring new services are delivered seamlessly into live environments? We are looking for someone who can bridge the gap between technical delivery and operational support, ensuring every service is robust, scalable, and ready from day one.

What you will be doing

• Leading the onboarding and migration of new technologies and services
• Driving User Acceptance Testing (UAT) and ensuring operational readiness
• Collaborating with engineering, support, and operations teams to embed support models
• Building processes that improve long-term service health and user experience

What we are looking for

• Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management)
• Solid knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
• Good understanding of ITIL v4 principles and service lifecycle
• Proven track record in service transition planning and execution
• Excellent communication, stakeholder management, and problem-solving skills

Nice to have

• ITIL v4 Foundation certification (or higher)
• Experience with automation tools (PowerShell, Logic Apps)

If you are detail-oriented, thrive in fast-paced environments, and enjoy working across technical and business teams to deliver real impact, we would love to hear from you.

Apply now to be considered for this opportunity.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.