Technology Billing Analyst

Co-op; Manchester; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading retail cooperative in Manchester is looking for a Technology Billing Analyst to join their Source to Pay team. This position involves validating and processing technology network bills, managing supplier queries, and improving billing processes. Ideal candidates should have strong Microsoft Excel skills and experience in customer service. You'll enjoy a hybrid work model and great benefits, including an annual bonus and 28 days holiday. Join us and be part of a movement that puts communities first.

Benefits

Annual bonus based on performance

28 days holiday (rising to 32 with service)

Pension with up to 10% employer contributions

Access to a subsidised onsite gym

30% discount on Co-op products

Early access to pay

Virtual healthcare support

24/7 colleague support service

Training for development and career progression

Cycle-to-work scheme

Qualifications

• Experience in a customer-facing role.
• Strong relationship-building skills with internal and external partners.
• Good skills in Microsoft Excel and confidence using Microsoft Office tools.

Responsibilities

• Validate technology network bills for internal and external customers.
• Manage supplier and customer queries effectively.
• Support the improvement of technology network billing processes.
• Manage approvals and payments to suppliers.
• Raise purchase orders via Coupa system.

Skills

Microsoft Excel skills

Customer service experience

Relationship-building skills

Time management skills

Organizational skills

Tools

Microsoft Office

Coupa system

Job description

Technology Billing Analyst
£24,570 to £26,000 plus great benefits (Work Level 6C)
Manchester city centre | Hybrid (splitting your time between home and the office twice per week)

We’re looking for a Technology Billing Analyst to join the Source to Pay team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable, and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

As a Technology Billing Analyst, you’ll make sure technology network bills are validated and processed accurately, supporting timely payments to suppliers and managing queries on behalf of the team. You’ll also play a crucial part in improving our technology network billing processes. This is a great opportunity for someone with strong customer service experience who’s ready to take the next step in their career.

Why this role matters

CBS is at the heart of making our Co-op vision a reality. By ensuring accurate billing and smooth supplier payments, you’ll help us maintain trusted relationships and keep our technology services running efficiently, so colleagues across Co-op can focus on delivering for our members and communities.

What you’ll do

• Validate technology network bills for internal and external customers
• Manage supplier and customer queries effectively
• Support the improvement of our technology network billing processes and ways of working
• Manage approvals and payments to suppliers
• Raise purchase orders via our Coupa system

What you’ll bring

• Good Microsoft Excel skills and confidence using Microsoft Office tools
• Experience in a customer-facing role
• Strong relationship-building skills with internal and external partners
• Great time management and organisational skills

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing
Please be aware we may close the application window for this role early

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.