Techno-Functional Consultant

iO Associates; Greater London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A dynamic consulting firm in London seeks a Techno-Functional Kustomer CRM Consultant to enhance customer experience and support contact centre operations. The role involves analyzing processes and implementing system changes within the Kustomer CRM. Ideal candidates have strong CRM expertise and effective communication skills, and must possess or be eligible for SC clearance.

Qualifications

• Strong experience with Kustomer CRM platform.
• Ability to analyse and convert business needs into technical solutions.
• Experience implementing changes within CRM systems.

Responsibilities

• Work closely with stakeholders to understand operational needs.
• Translate requirements into technical solutions.
• Deliver configurations and enhancements within the Kustomer CRM.

Skills

Strong functional and technical expertise in the Kustomer CRM platform

Ability to analyse business requirements and convert them into technical specifications

Hands‑on experience making configuration and technical changes within Kustomer

Strong understanding of CRM processes and contact centre technologies

Ability to provide end‑to‑end technical solutions and support across customer platforms

Effective communication and collaboration skills across business and technical teams

Job description

Techno-Functional Kustomer CRM Consultant
Type: Contract | Hybrid
Location: London

A Techno-Functional Kustomer CRM Consultant is required to join a dynamic business supporting continuous improvements across customer experience and contact centre operations. The organisation values innovation, efficiency and scalable customer solutions, offering genuine opportunity for professionals who excel in fast‑paced, collaborative environments.

You will work closely with business stakeholders and contact centre teams to understand operational needs, translate requirements into technical solutions, and deliver configurations and enhancements within the Kustomer CRM ecosystem. You will be responsible for analysing processes, implementing system changes, and ensuring CRM capabilities align with business objectives.

Skills

• Strong functional and technical expertise in the Kustomer CRM platform.
• Ability to analyse business requirements and convert them into technical specifications.
• Hands‑on experience making configuration and technical changes within Kustomer.
• Strong understanding of CRM processes and contact centre technologies.
• Ability to provide end‑to‑end technical solutions and support across customer platforms.
• Effective communication and collaboration skills across business and technical teams.

You’ll join an organisation committed to customer‑centric design and operational excellence, with opportunities to shape and optimise CRM capabilities across the business.

P.S: SC clearance required or eligibility to obtain it. Ability to gain DV is essential. Only candidates with existing right to work in the UK will be considered.