Technician (VAS/Field Service) - Ipswich

AB Volvo; Ipswich; On-site; GBP 40,000 - 52,000; Full time

Job summary

Join AB Volvo as a Field Service/VAS Technician in Ipswich! You'll provide expert technical support and perform maintenance on industry-leading vehicles. Enjoy competitive pay up to £20.50 per hour, generous benefits, a company van, and a supportive team environment focused on career development.

Benefits

Health cash plan

25 days holiday + bank holidays

Employee savings and retail discounts

Cycle to work scheme

Career development opportunities

Online Wellbeing centre access

Qualifications

• Skilled technical support for Volvo trucks and associated equipment.
• Apprenticeship in HGV or equivalent experience.
• Basic knowledge of computer software preferred.

Responsibilities

• Conduct inspections, diagnostics, repairs, and maintenance.
• Provide on-site customer support and breakdown assistance.
• Complete job documentation and maintain technical knowledge.

Skills

Technical Support

Customer Service

Diagnostics

Maintenance

Education

City and Guilds/NVQ Level 3

Job description

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Technician (VAS/Field Service) - Ipswich

Location: Ipswich, GB, IP3 9RT

Position Type: Professional

Field Service/VAS Technician - Ipswich

Up to £20.50 per hour ++ options to earn on VAS call outs!

£1,000 JOINING BONUS! (payable after 6 months of service for direct applicants)

Role will rotate weekly with working hours 0800hrs to 1600hrs, Monday to Friday

Week 1 – Field Service

Keep the world moving with Volvo Trucks!

We have an exciting opportunity for a skilled and motivated Field Service/VAS Technician to join our team in Ipswich. Working with industry-leading vehicles, cutting-edge technology, and a supportive, high-performing team.

VAS payments:

• £155 standby payment when on rota (extra for bank holidays)
• £60 for each call out (between 22:00 Fri to 06:00 Mon and £30 for all other times when not on shift)
• Overtime paid in line with your terms and conditions outside working hours
• Company van

What you will do

As a Field Service/VAS Technician, you’ll be responsible for providing expert technical support and carrying out service, maintenance, and repair work both in our Ipswich workshop and out in the field. You’ll play a vital role in ensuring our customers’ vehicles stay on the road, performing at their best.

• Carry out inspections, diagnostics, repairs, and maintenance on Volvo trucks and associated equipment
• Provide on-site technical support and breakdown assistance to customers
• Deliver high standards of customer service, building positive relationships with clients
• Accurately complete job cards, reports, and other paperwork
• Keep up to date with Volvo product training and technical developments
• Work as part of a skilled, customer-focused team
• Field Service will carry out repairs on customer sites as required
• Attend/Work within site workshop when not on customer sites

We can offer you

• Competitive salary up to £20.50 per hour + VAS payments!
• Overtime at time and a half Mon to Sat - double time Sundays/bank holidays!
• Health cash plan + access to dental insurance
• Ignition, our electric vehicle salary sacrifice scheme
• 25 days holiday + bank holidays, increasing to 30 days with service
• Maternity & Adoption Leave: 6 months full pay, then 6 months half pay; Paternity: 2 weeks leave, with an additional 3 weeks in the first 3 years
• Employee savings and retail discounts
• Cycle to work scheme
• Many discounts for family and friends on high street retailers, theme parks, hotels, travel, and more
• Career development opportunities with training plans managed through our in-house Technical training team
• Support for you and your family through an online Wellbeing centre

Who are you

You’ll hold a City and Guilds, NVQ Level 3, or an equivalent qualification. You’ll have completed an apprenticeship in the HGV industry or have equivalent experience, along with relevant experience in the commercial vehicle industry.

Basic knowledge of computer software packages including Word, Excel, and Outlook is preferred, as is a general level of computer literacy. A basic working knowledge of vehicle technology is expected.

HGV Class 1 or 2/PSV Licence would be ideal but not essential.

Apply today and help keep the world moving with Volvo Truck and Bus!

We value your data privacy and do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future of efficient, safe, and sustainable transport solutions. Joining Volvo Group offers you the opportunity to work with leading brands and be part of a global company harnessing automated driving, electromobility, and connectivity.

Our people are passionate, high-performing, and thrive on teamwork and learning. Every day at Volvo is supported by a culture of care, inclusiveness, and empowerment.

If you aspire to grow and make an impact, join us to create a better, more resilient society for future generations.