Technical Writer

DevRev; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A technology company in City Of London is seeking a Technical Writer to ensure the documentation is clear, comprehensive, and user-focused. The role involves collaboration with various teams to create content that drives customer engagement. Ideal candidates will have experience in software documentation and be proficient in writing tools like Markdown and GitHub. The company values a culture of being hungry, humble, honest, and having heart.

Qualifications

• Experience planning, researching, writing, editing, and sustaining user documentation.
• Excellent skills in product documentation best practices.
• Highly organized and able to manage multiple projects.

Responsibilities

• Write, review, publish, and sustain product content.
• Create user-centric content to drive customer acquisition and success.
• Respond to customer needs based on behavior and feedback.

Skills

Technical writing

Experience in software user documentation

Documentation tools proficiency

Organization and prioritization

Ability to work in a distributed environment

Tools

Markdown

GitHub

Job description

Overview

DevRev’s Knowledge team is looking for a technical writer who has strong technical proficiency and who strives for simplicity. The Technical Writer is responsible for ensuring that the documentation for our product and company is useful, findable, clear, correct, comprehensive, and consistent.

Responsibilities

Collaborate with product, customer success/support, engineering, design, and growth teams on content that will drive organic discovery and customer adoption and engagement. Our content touches our leads and customers across different surfaces, on the website and product. The technical writer will have these core responsibilities:

• Write, review, publish, and sustain product content, primarily product documentation on the support portal.
• Create user-centric content that drives customer acquisition, adoption, and success, measured primarily by self-service or deflection rates.
• Be in lockstep with product updates, closely tying with our product launch workflows.
• Understand the technology, especially AI, and teams that make up our product and company.
• Respond to the behavior and needs of customers and customer-facing teams.
• Hold subject-matter experts and other collaborators accountable for their commitments.
• Identify opportunities to use AI, analytics, and workflows to increase automation, efficiency, and effectiveness of the documentation process.

Qualifications

• Experience planning, researching, writing, editing, and sustaining software user documentation, preferably in a startup or mid-sized organization.
• Excellent skills in product documentation best practices (including grammar, essentialist documentation design, effective information architecture); and interest in refining these practices for the AI era.
• Proficiency in documentation tools such as knowledge base management platforms, component content management systems, or docs-as-code with markdown and GitHub.
• Highly organized and able to triage and prioritize numerous issues and projects in a manner that can be scaled.
• Ability to succeed in a globally-distributed environment.
• Alignment with our core cultural values–the 4Hs of hungry, humble, honest, with heart.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!

Equal Employment Opportunity

DevRev does not discriminate on the basis of any protected group status under applicable law. We are committed to equal opportunity in hiring and in all aspects of employment.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information you provide will be recorded and maintained in a confidential file.

As set forth in DevRev’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any protected category, please indicate by making the appropriate selection. This information is used to measure the effectiveness of our outreach and recruitment efforts.

A disability is a condition that substantially limits one or more of your major life activities. Disability categories include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

DISABILITY STATUS Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.