Technical Trading Standards Officer

London Borough of Barnet; City of Westminster; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local authority in the UK is seeking a Technical Trading Standards Officer to ensure compliance with consumer rights and health regulations. Responsibilities include investigating complaints, conducting inspections, and preparing legal cases. Candidates should possess relevant qualifications and experience, alongside strong communication skills. The position offers a flexible work environment, access to a pension scheme, and various lifestyle discounts. This is an excellent opportunity to contribute to public service in a varied and challenging role.

Benefits

Access to the Local Government Pension Scheme

Work-life balance options

Lifestyle discounts

Payroll benefits including cycle-to-work

Excellent training and development opportunities

Employee well-being training

Qualifications

• A willingness to achieve Trading Standards or Consumer Affairs qualification if not already held.
• Experience of at least 3 years in a regulatory or investigative role.
• Strong knowledge of laws and enforcement procedures.

Responsibilities

• Investigate complaints and suspected offences using statutory powers.
• Conduct inspections and sampling goods for compliance.
• Lead intelligence-driven enforcement activities, including test purchases.
• Prepare legal cases and present evidence in court.
• Advise businesses and consumers on compliance and rights.

Skills

Regulatory compliance

Investigative skills

Communication skills

Negotiation skills

Document drafting

Microsoft Office

Education

Trading Standards or Consumer Affairs qualification

Minimum 3 years' experience in regulatory role

Job description

As a Technical Trading Standards Officer, you will deliver professional services that safeguard health, wellbeing, and consumer rights. This is a varied and challenging position where no two days are the same.

Responsibilities

• Investigating complaints and suspected offences using statutory powers
• Conducting inspections and sampling goods for compliance
• Leading intelligence-driven enforcement activities, including test purchases
• Preparing legal cases and presenting evidence in court
• Advising businesses and consumers on compliance and rights
• Staying up to date with legislation and best practice

About the Directorate

The Assurance and Public Protection directorate ensures democratic accountability of council services. The directorate works together to monitor and ensure compliance and provide assurance that Barnet is an engaged and effective council that protects the public purse. They provide enforcement services that engage and protect residents and businesses to support a safer and healthier borough. In the Assurance and Public Protection directorate, we are committed to the work we do and the difference we make to residents and customers of Barnet every single day.

Qualifications

• Trading Standards or Consumer Affairs qualification (or willingness to achieve this in post)
• Minimum 3 years' experience in a regulatory or investigative role
• Strong knowledge of relevant laws and enforcement procedures
• Excellent communication and negotiation skills
• Ability to manage caseloads and draft accurate legal documents
• Competence in Microsoft Office and data systems
• A flexible, adaptable approach and commitment to high standards
• A driving licence is desirable

Benefits

• Access to the Local Government Pension Scheme, which provides a guaranteed income in retirement and security for dependents
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle-to-work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee well-being training programs, including confidential employee assistance
• We embrace all forms of flexible working (including part-time, compressed hours, and hybrid working) and are committed to offering employees a healthy work-life balance.