Technical Support Engineer - Solar PV (Office Based)

Alecto Recruitment; Essex; On-site; GBP 30,000 - 35,000; Full time

Job summary

A reputable recruitment agency seeks a Technical Support Engineer to provide office-based technical and remote support for Solar PV systems. Offering a competitive salary between £30k and £35k, the role requires expertise in solar PV, inverters, and strong diagnostic skills. Responsibilities include diagnosing issues remotely, advising on system optimisation, and maintaining documentation. This position is ideal for someone transitioning from fieldwork to office-based support, emphasizing customer service and technical assistance.

Benefits

Competitive Salary

Pension

28 Days Holiday

Manufacturer training and progression

Qualifications

• Previous industry experience with Solar PV systems required.
• Ability to diagnose faults remotely is essential.
• Good understanding of PV fundamentals is necessary.

Responsibilities

• Provide technical and remote support for Solar PV systems.
• Diagnose faults remotely through calls and emails.
• Advise customers on system optimisation.

Skills

Experience with solar PV/inverters/battery storage

Strong diagnostic skills

Excellent communication skills

Job description

Technical Support Engineer - Solar PV (Office Based)

30k- 35k Basic Salary (neg depending on experience) + Pension

Location: Basildon / Essex

Alecto Recruitment Ltd are currently seeking an office based Technical Support Engineer to join a growing and well established client of ours within the Solar PV and Renewable Energy industry.

To be considered you'll need to live commutable to Basildon, Essex and you'll need to have previous industry experience and with Solar PV systems. This opportunity could suit someone who has previously been on the tools and out in the field but now looking to step into an office based position.

The main purpose of the role will be to provide technical and remote support, helping customers resolve issues and any technical faults without the need for an engineer to visit. This will include support for Solar PV systems, inverters, batteries, and optimisation hardware.

Key Responsibilities

• Handle customer support calls and emails, diagnosing faults remotely.
• Use monitoring portals and manufacturer tools to troubleshoot and fix issues (firmware updates, configuration changes, connectivity fixes).
• Advise customers on system optimisation for maximum efficiency and tariff benefits.
• Escalate cases requiring site visits and prepare job details for engineers.
• Maintain accurate documentation and contribute to internal knowledge base.

Skills & Experience

• Experience and knowledge with solar PV/inverters/battery storage or similar electrical systems.
• Strong diagnostic skills and ability to resolve issues remotely.
• Good understanding of PV fundamentals.
• Excellent communication and customer service skills.
• Opportunity could suit an ex-field based engineer, who now wants an office based role.

What We Offer

• Competitive Salary 30k- 35k (depending on experience)
• Hours Monday to Friday 9am - 6pm
• Pension
• 28 Days Holiday
• Manufacturer training and progression

To apply for this role, please forward your CV to Mike Prew at Alecto Recruitment or give us a call in strict confidence.

We thank all applicants who respond, but only those shortlisted will be contacted.

Solar PV, Renewable Energy, Battery Storage, Technical Engineer, Technical Support, Solar Inverter - INDG