Technical Support Engineer PLCs HMI

PDQ Engineering Recruitment & Training Services Lt; Tamworth; On-site; GBP 47,000; Full time

Job summary

A leading engineering recruitment firm in the UK seeks a Technical Support Engineer for customer support. This role involves providing effective pre-sales and post-sales technical assistance and supporting production with technical issues. Candidates must have a strong electro-mechanical background and an understanding of PLC and HMI control systems. The position offers a salary of £47,000 per annum and various benefits including pension contributions and profit sharing.

Benefits

25 days holiday plus stats

Pension 4% contributory

Group profit share

Health care after 2 years service

Qualifications

• Good understanding of PLC and HMI control systems.
• Very good electro-mechanical engineering background.
• Ability to communicate effectively with customers.

Responsibilities

• Provide pre-sales and post-sales technical support.
• Support production to resolve technical issues.
• Conduct special testing of chambers.

Skills

PLC and HMI control systems (Schneider, Ladder logic / ST)

Electro-mechanical engineering background

Customer communication skills

Job description

Technical Support Engineer - Customer support

Basic working hours are 38 hours per week. Hours of work will be from 8.00 am to 4.45 p.m., Monday to Thursday, with a half‑hour break for lunch between 12.30 & 13.00, and from 8.00am to 1 pm on Friday without a lunch break.

Salary is £47,000 per annum.

25 days holiday plus stats….

Pension 4% contributory

Group Profit share (Depends on Profits – has been £1800 in past couple of years) and Group pension payment (£1500) after 2 years service

Health care after 2 years service.

Job Objectives : Primary :

To provide timely, professional, and effective pre‑sales and post‑sales technical support to external customers, primarily in writing but also by phone and in person in full compliance with The company quality management systems.

Secondary :

Supporting the production test area to resolve technical issues as they arise. (Fault Finding)

Special testing of chambers.

Fault Finding and resolution in Production

Required Skills / Qualifications :

• A good understanding of PLC and HMI control systems (Schneider, Ladder logic / ST)
• Very good all round electro‑mechanical engineering background
• Good understanding of customer expectations and how customers use The company products (in time)
• Ability to communicate with customers effectively and professionally where English might not be their first language. The company exports 97% of products gl...