Technical Support Engineer: Frontend & API Specialist

Pendo; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading software company in Greater London is seeking a Technical Support Engineer to provide vital support and guidance to customers. The ideal candidate will have at least two years of experience in a customer-facing role and proficient knowledge in JavaScript, HTML, and CSS. This role involves answering customer queries, debugging issues, and contributing to knowledge documentation. The position is full-time and part of a dynamic global team dedicated to customer success.

Qualifications

• 2 years of professional experience in a customer-facing role.
• 2 years of professional experience in JavaScript, HTML, CSS, or Mobile Development.
• Applied coding knowledge - Front End or API.

Responsibilities

• Answer customer questions through our support queue.
• Be the voice of the customer to the Product and Engineering organizations.
• Debug customer issues and create reproducible test cases.

Skills

JavaScript

HTML

CSS

Database

Linux

Jira

Java

Education

Computer Science degree or relevant courses

Job description

A leading software company in Greater London is seeking a Technical Support Engineer to provide vital support and guidance to customers. The ideal candidate will have at least two years of experience in a customer-facing role and proficient knowledge in JavaScript, HTML, and CSS. This role involves answering customer queries, debugging issues, and contributing to knowledge documentation. The position is full-time and part of a dynamic global team dedicated to customer success.