Technical Support Engineer - CAD/CAM Software

Applause IT Recruitment Ltd; United Kingdom; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading software support firm is seeking a Technical Support Engineer specializing in CAD/CAM Software. In this hybrid role, you will provide first-class customer support, diagnose complex software issues, and collaborate with the engineering team. Ideal candidates will have experience in software support, excellent communication skills, and knowledge in design/manufacturing workflows. The position offers competitive salary, great benefits, and a creative work environment.

Benefits

25 days' holiday + bank holidays

8% company pension

Private healthcare

Death-in-service benefit

Creative work environment with direct interaction with engineers

Qualifications

• Proven experience supporting software products in a customer-facing role.
• Strong troubleshooting and Windows application support skills.
• Excellent written and verbal communication.

Responsibilities

• Diagnose and resolve customer issues covering installation, licensing and workflow challenges.
• Provide expert support via email, phone and remote tools.
• Collaborate with the engineering team on bug fixes and product feedback.

Skills

Troubleshooting and Windows application support

Excellent written and verbal communication

Experience supporting software products in a customer-facing role

Familiarity with ticketing systems

Understanding of CAD/CAM or design/manufacturing workflows

Tools

Zendesk

Jira Service Management

Freshdesk

Job description

Technical Support Engineer - CAD/CAM Software

Hybrid (3 days on-site near Solihull)
40,000 - 45,000 + benefits

Are you a hands-on Technical Support Engineer who loves solving complex software problems and helping customers get the best out of powerful design tools?

Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts.

The Opportunity

You'll take ownership of technical customer support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas.

Day to day, you'll:

• Diagnose and resolve customer issues covering installation, licensing and workflow challenges
• Provide expert support via email, phone and remote tools
• Collaborate with the engineering team on bug fixes, testing and product feedback
• Maintain documentation and contribute to internal knowledge sharing
• Become the go-to expert customers rely on for quick, clear and professional technical help

This is a standalone role suited to someone confident working independently, with strong communication skills and an analytical approach to problem-solving.

What You'll Bring

• Proven experience supporting software products in a customer-facing role
• Strong troubleshooting and Windows application support skills
• Excellent written and verbal communication
• Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk
• Understanding of CAD/CAM, CNC, or design/manufacturing workflows

Desirable:

• Experience supporting 3D design, CNC, or engineering software
• Exposure to software testing, bug tracking or release validation
• Knowledge of scripting (PowerShell or Python) or helpdesk documentation tools

What's On Offer

• Salary up to 45,000, depending on experience
• Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull / Balsall Common
• 25 days' holiday + bank holidays
• 8% company pension, private healthcare and death-in-service benefit
• Supportive, creative environment where you'll work directly with engineers building world-class software

If you're passionate about technology, enjoy helping users, and want to work with cutting-edge CAD/CAM tools that make a real impact, we'd love to hear from you.