Technical Support Engineer - 1st Line IT & Security

AWD online; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology services company in the United Kingdom is looking for a Technical Support Engineer. This role involves providing 1st line support and troubleshooting on various IT issues, ensuring compliance with security standards and improving workforce efficiency. The ideal candidate will have a strong background in IT support with a passion for delivering high-quality service. The company offers a luxurious office environment and excellent benefits including healthcare and a pension plan.

Benefits

Luxurious office environment

Secure car parking spaces

29 days holidays per year

Healthcare and Dental Schemes

Company pension plan

Life Assurance

Qualifications

• Strong troubleshooting skills covering hardware, software, networks, operating systems.
• Experience in a highly regulated environment.
• Ability to engage with stakeholders at all levels.

Responsibilities

• Provide 1st line support, assistance, and problem solving for stakeholders.
• Collaborate to maintain ICT services compliant with security standards.
• Proactively detect and report patterns of issues in the infrastructure.

Skills

IT Helpdesk experience

Networking troubleshooting (TCP / IP, DNS, DHCP, VPN, Ethernet, WiFi)

Microsoft Windows 10 / 11

Good communication – both written and verbal

Flexible and ability to prioritise workload

Tools

Microsoft Office suite

Windows Server 2019 & Active Directory Domain Services

Job description

A leading technology services company in the United Kingdom is looking for a Technical Support Engineer. This role involves providing 1st line support and troubleshooting on various IT issues, ensuring compliance with security standards and improving workforce efficiency. The ideal candidate will have a strong background in IT support with a passion for delivering high-quality service. The company offers a luxurious office environment and excellent benefits including healthcare and a pension plan.