Technical Support Engineer

Jonathan Lee Recruitment Ltd; West Midlands Combined Authority; On-site; GBP 1,000 - 3,000; Full time

Job summary

A leading manufacturing company in Worcester is seeking a Technical Support Engineer to support customers and service engineers. The role requires an understanding of Mazak machine tools and offers excellent career potential with benefits like 25 days holiday, life insurance, and a subsidised restaurant. Candidates should have electrical/mechanical knowledge and fault diagnosis skills.

Benefits

25 Days Holiday plus Bank Holidays

Life Insurance Package

Well Being Programmes

Aviva Pension

Free Uniform

Free Parking

Subsidised Restaurant

Qualifications

• Experience supporting customers and engineers on Mazak machine tools.
• Ability to diagnose faults and understand technical drawings.
• Flexible approach to meet demand including potential overtime.

Responsibilities

• Support customers along with breakdown and service engineers.
• Occasional field support and travel across the UK.
• Build on machine tool experience as a key member of the Technical Support Team.

Skills

Electrical or mechanical knowledge

Experience of Mazatrol controls

Fault diagnosis experience

Understanding mechanical and schematic drawings

Team player attitude

Job description

About the Job

Worcester Based

£16.05 - £20.40/hr (c. £31k - 39k)

Band 7 - 9 (DOE)

The Company

Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester.

This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years.

Due to increased investment, our client now has a requirement for a Technical Support Engineer working within the UK Service Department (UK Sales) for the Spares Department and reporting to the UK Service Manager.

Jonathan Lee Workforce Solutions are the preferred supplier to Mazak.

Job Description

The Role

This is a technical role, supporting customers along with breakdown and service engineers based across the country. Being office based; the role would ideally suit a Midlands based candidate with a positive attitude to support the field-based colleagues. It may require occasional field support and travel across the UK. The successful candidate will be expected to use this opportunity to build on their machine tool experience and knowledge and become a key member of the Technical Support Team.

The Person

Essential Criteria

• An engineer with electrical or mechanical knowledge and understanding of Mazak machine tools
• Experience of Mazatrol controls, machine operations and axis movements
• Understanding of Mazak product range of machines
• Experience of fault diagnosis
• Understanding mechanical drawings and schematic electrical drawings
• Understanding structure of machines and how they work
• Working alongside current engineers supporting customer requirements
• Identification of parts from current manuals
• Creating incidents for workflow within the team
• Able to find part numbers for mechanical and electrical items

Desirable Criteria

• A knowledge of windows-based applications
• Team player, \'can do\' attitude
• Can communicate with customers at all levels
• Excellent telephone manner
• Flexible working approach to meet demand (to include overtime if required)

The Reward

The successful candidate can also expect the following:

• Join a successful, multi-national manufacturing company
• Excellent career potential
• 25 Days Holiday plus Bank Holidays
• X2 Salary Life Insurance Package and Well Being Programmes
• Aviva Pension
• Free Uniform
• Free Parking
• Subsidised Restaurant on site
• Working hours are Monday to Friday 8.15am to 4.30 pm
• Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time.

If this Technical Support Engineer role sounds like the right opportunity for you then please call to discuss further or email me at (url removed)

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.