Technical Support Engineer

context recruitment; Harrogate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading Managed Services Provider is seeking a Technical Support Engineer - Networking in Harrogate. This hybrid role is ideal for recent Computer Networking graduates eager to start a career. You will provide high-quality IT support, troubleshoot networking issues, and work closely with senior engineers. The position offers a salary of up to £30,000, hybrid working arrangements, and a clear pathway for career progression into senior roles.

Benefits

Excellent benefits

Career progression opportunities

Hybrid working arrangement

Qualifications

• Recent graduate with a degree in Computer Networking or relevant certification.
• Basic knowledge/interest in Cisco networking fundamentals.
• Strong communication skills with a passion for networking.

Responsibilities

• Provide high-quality IT and network support to clients.
• Troubleshoot and resolve incidents while escalating when necessary.
• Maintain and update internal technical documentation.

Skills

Communication skills

Cisco networking fundamentals

Troubleshooting skills

Education

Degree in Computer Networking or Network Engineering

Job description

Technical Support Engineer - Networking

Hybrid role - 2 days per week on site, 3 days WFH

This is an exciting opportunity for a recent Computer Networking graduate to begin a career with a leading Managed Services Provider (MSP) that delivers Cloud, Connectivity, Unified Communications, and Collaboration services to enterprise-scale organisations and household-name clients.

The company has grown rapidly through both acquisition and organic expansion, and they are now looking for a motivated graduate with a strong interest in networking and IT infrastructure to join their Network Support team.

As part of an experienced and collaborative technical team, you will gain hands-on exposure to real-world networking environments, troubleshooting issues and developing a broad technical skill set.This is an excellent platform for career progression, with structured training and opportunities to advance into specialist roles.

Key Responsibilities:

• Provide high-quality IT and network support to clients, ensuring service levels are met
• Troubleshoot and resolve incidents, escalating where required
• Maintain and update internal technical documentation
• Continuously build your knowledge across networking, cloud services, and IT systems
• Work closely with senior engineers to gain mentorship and experience in enterprise environments

Requirements:

• A degree in Computer Networking, Network Engineering, or hold a relevant certification (CompTIA etc.)
• A basic knowledge/interest of Cisco networking fundamentals (routers, switches, firewalls)
• Strong communication skills and a passion for developing a technical career

Salary & Benefits

Up to £30,000

Hybrid working (2 days onsite, 3 days WFH) plus excellent benefits and a clear pathways for career progression into senior engineering and specialist roles

Working Hours:

Mon-Thu 9am-5:30pm, Fri 9am-3:30pm