Technical Support Engineer

Tritium Power Solutions Limited; Coventry; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading EV technology provider is seeking a Technical Support Engineer to troubleshoot hardware and software for EV chargers. The suitable candidate should have a background in Electrical Engineering or similar and experience in technical support. This hybrid role allows for flexibility with occasional travel, offering a chance to work on advanced charging solutions while contributing to the shift towards Net Zero.

Benefits

Hybrid flexibility

Real career growth

Access to Coventry lab

Qualifications

• 2-3 years in technical support, field engineering, or systems troubleshooting.
• Good understanding of power flow, converters, and power electronics systems.
• Experience in B2B technical support or customer success is a plus.

Responsibilities

• Troubleshooting issues across chargers — hardware, software, power electronics.
• Using Linux tools and diagnostics to get to the root of problems.
• Working with development teams to fix bugs and improve products.

Skills

Troubleshooting

Linux

Networking

Analytical skills

Problem-solving

Communication

Education

Background in Electrical Engineering, Computer Science, IT

Tools

Linux diagnostics tools

OCPP

Job description

Overview

Technical Support Engineer – EV Charging (Hybrid)
Location: Hybrid – Coventry HQ + Remote
Travel: Occasional trips across the UK & EU
Industry: EV Charging | Net Zero Tech | B2B
Salary: Competitive + Benefits + Career Growth
Help Keep the World Moving, One Charger at a Time

At Tritium, we build the technology that powers the future of clean mobility. Our fast chargers are already helping drivers go electric in Europe, the US, and Australia — and we’re just getting started. We’re looking for a Technical Support Engineer who loves solving tough problems across hardware, software, networks, and power electronics. If you enjoy digging into Linux logs, tracing OCPP messages, and also understand how electrical current flows through power modules, this role is for you.

What You’ll Be Doing

• Troubleshooting issues across chargers — hardware, software, power electronics, and comms (including OCPP).
• Using Linux tools and diagnostics to get to the root of problems.
• Analysing power flow and system behaviour to identify faults.
• Working with our development teams to fix bugs and improve products.
• Helping clients get set up and integrated smoothly.
• Writing clear support docs and making processes better.
• Testing new hardware/software and giving feedback before launch.
• Spending some time in our Coventry lab, hands-on with the equipment.

What We’d Love You to Have

• A background in Electrical Engineering, Computer Science, IT, or similar (degree or equivalent).
• 2-3 years in technical support, field engineering, or systems troubleshooting.
• Strong skills with Linux, networking, and debugging tools.
• Good understanding of power flow, converters, and power electronics systems.
• Experience (or curiosity) with OCPP and communication protocols.
• Solid problem-solving and analytical skills.
• Strong communication — able to explain technical issues clearly to non-technical people.
• Comfortable working both independently and as part of global teams.
• Experience in B2B technical support or customer success is a plus.

Why Tritium?

• You’ll be part of a team making EV charging more reliable and accessible.
• Work on cutting-edge charging hardware and power electronics.
• Hybrid flexibility + some travel to keep things interesting.
• Access to our Coventry lab to stay close to the tech.
• Global exposure with teams in Europe, the US, and Australia.
• Real career growth in a fast-moving industry.
• And — you’ll be helping accelerate the shift to Net Zero.

If you’re the kind of engineer who enjoys rolling up your sleeves and fixing real problems — from Linux logs to power converters — we’d love to hear from you.