Technical Support Engineer

Adyen; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global payment company is seeking a Technical Support Engineer to serve as the primary contact for merchants. The role involves providing technical support and collaboration with various teams to enhance merchants' payment processing capabilities. The ideal candidate will demonstrate strong customer service and communication skills, exhibit problem-solving abilities, and adapt to a dynamic environment. This role is suited for a self-driven individual who thrives under pressure and aims for excellence in every interaction.

Qualifications

• Strong written and verbal communication skills in English.
• Experience in customer service and technical support.
• Ability to deal with ambiguity and pressure.

Responsibilities

• Provide technical support to merchants throughout their lifecycle.
• Advise merchants on best implementation practices.
• Track product processes and provide feedback to the platform team.

Skills

Customer service focus

Strong communication skills

Problem-solving skills

Adaptability

Job description

API Technical Support Troubleshooting Customer Service Payments

As a Technical Support Engineer at Adyen, you will be the primary point of contact for our global merchants, providing technical support and contributing to their success. You'll collaborate with internal technical and commercial teams to ensure merchants can seamlessly process payments and grow their businesses. This role requires a merchant-focused, highly motivated individual who thrives in a collaborative, international environment. You will be part of a 24/7 business, operating across time zones. Your expertise in payments and the Adyen platform will be invaluable to both our merchants and internal teams.

What you'll do:

• Serve as a key source of knowledge on the Adyen platform and APIs, web-stack technologies, and industry-standard integration methods.
• Provide direct technical support to merchants throughout their lifecycle.
• Act as an internal product advocate, tracking product processes and providing merchant feedback to the platform team.
• Advise merchants on best implementation practices and address specific technical issues.

Who you are:

• You prioritize customer service in every interaction, aiming for a seamless support experience.
• You possess strong written and verbal communication skills in English.
• You are innovative, with strong problem-solving skills, and adaptable to new processes.
• You are self-driven, flexible, and able to maintain high productivity with minimal supervision.
• You have experience dealing with ambiguity in a fast-paced environment.
• You can make quick, informed decisions under pressure and prioritize effectively.

Adyen is committed to diversity, equity, and inclusion, welcoming individuals from all backgrounds and cultures to contribute their unique perspectives.

How to Apply

Interested in this position? Please submit your resume and cover letter through the application portal.