Technical Support Engineer

T2M Resourcing Ltd; Birmingham; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An award-winning managed service provider in South Birmingham is seeking a Technical Support Engineer to join their growing team. You will triage support tickets, provide technical solutions, and collaborate with senior engineers. The ideal candidate will have experience in managed service environments and a passion for digital transformation. This role offers a competitive salary of up to £35k and a hybrid work model.

Qualifications

• Experience in a managed service environment.
• Ability to liaise with senior engineers and manage support tickets.
• Familiarity with cloud services and M365.

Responsibilities

• Triaging support tickets and providing break fixes.
• Liaising with senior engineers and advising customers.
• Supporting customers with cloud services and managed print solutions.

Skills

Problem solving

Experience with Azure services

Customer support

Job description

Technical Support Engineer
South Birmingham

T2M are currently working with an award‑winning managed service who have recently made key senior hires throughout the business, a solid business model and a winning sales strategy. They have more than doubled their seats managed in the last 6 months and are expecting to do the same again while looking to grow their service delivery and projects teams.

A long‑established provider of managed IT and business technology solutions, with decades of experience and a reputation for reliability, the business helps clients work smarter and safer by supporting its services, cloud, security, comms and much more.

• Up to £35k
• Permanent
• South Birmingham / Hybrid 2-3 days a week

What will you be doing?

The 1st line support team is already quite technical but as the first step in escalation you’ll be triaging support tickets, providing break fixes and recommending short, medium and long term solutions, liaising with senior engineers and pre‑sales to advise customers on any next steps and resolutions.

This could be across private cloud, Azure cloud or on‑prem managed services, M365, managed print and everything in between supporting customers with roughly 25-200 seats.

If you have any experience administering Azure services or logic apps that would be very handy but training will be provided.

What are we looking for?

You are a problem solver and if you don’t already know how to fix an issue, you’ve probably already got a good idea about how to find out. You’ve probably already done a few years in a managed service business but probably feel like you might be getting passed some of the smaller tasks and know you could do much more.

What can you expect?

A solid team can make or break delivery. If you are looking to find a team that will push you to grow and have you back when things get tough, this role is going to tick all your boxes.

They’ve more than doubled their seat count in the last 6 months so things are moving quickly. You’ll be someone that’s excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports.

T2M Resourcing is an equal opportunities employer.