Technical Support Apprentice — Hands-on IT Training & Mentorship

Peta Ltd; Fareham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading marine electronics company in the UK is looking for a Technical Support Apprentice to gain hands-on experience while providing customer support. Responsibilities include handling inquiries, supporting team members, and conducting service visits. Candidates should have GCSEs in maths and English, good PC skills, and a marine interest. There are career prospects after the apprenticeship, including potential full-time positions within the technical support department. The company offers various benefits including private medical insurance and group income protection.

Benefits

Private Medical with AXA

Medicash Health Cash Plan

Pension (age dependant)

Group Income Protection

Life Insurance

Wide Range of Discounts

Qualifications

• GCSEs in maths and English with at least a grade C/4 required.
• Must be over 18 for potential overseas training.
• Driving licence preferred due to travel requirements.

Responsibilities

• Handle telephone inquiries and provide 1st/2nd line support for FLIR/Raymarine products.
• Manage CRM and email queries, assist colleagues, oversee returns and repairs.
• Conduct in-field service visits and escalate technical issues.
• Support engineering teams and drive product improvement.
• Deliver technical training sessions for customers.

Skills

GCSEs in maths and English

Marine interest

PC literacy

Microsoft 365 usage

Communication skills

Logical fault finding

Electrical repair

Ethernet networking

Self-motivated

Team player

Flexible

Organised

Driving licence (preferred)

Education

GCSEs in maths and English with at least a grade C/4

Job description

A leading marine electronics company in the UK is looking for a Technical Support Apprentice to gain hands-on experience while providing customer support. Responsibilities include handling inquiries, supporting team members, and conducting service visits. Candidates should have GCSEs in maths and English, good PC skills, and a marine interest. There are career prospects after the apprenticeship, including potential full-time positions within the technical support department. The company offers various benefits including private medical insurance and group income protection.