Technical Support Analyst

Specialist Computer Centres PLC; Swindon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A technology support provider in Swindon is looking for a Technical Support Analyst for a 3-month contract at £200 per day. The role involves troubleshooting and providing break/fix support for Windows systems, devices, and applications. Successful candidates will also coordinate with vendors and document resolutions. Immediate start is required, along with references. This position demands a proactive approach and strong interpersonal skills.

Qualifications

• Proven experience in break/fix support and troubleshooting.
• Strong knowledge of Windows OS, M365, Teams, and ServiceNow (preferred).
• Ability to follow instructions and resolve technical issues efficiently.
• Excellent documentation skills for IT service management systems.

Responsibilities

• Provide break/fix support for desktops, laptops, and peripherals.
• Re-image devices and reinstall/configure applications as required.
• Troubleshoot Windows OS, hardware, and enterprise applications efficiently.
• Coordinate escalations and hardware replacements with third-party vendors.
• Document issues and resolutions in IT service management systems.

Skills

Break/fix support

Troubleshooting

Windows OS

M365

ServiceNow

Interpersonal skills

Job description

Technical Support Analyst - £200/day via umbrella company - 3-month Contract Swindon Onsite - SCC FLEX CONTRACT

We are seeking a skilled Technical Support Analyst to join our IT Support Team. In this role, you will provide critical break/fix support for desktops, laptops, and peripherals, ensuring seamless operations within our organization. You will also be responsible for troubleshooting Windows OS, hardware, and enterprise applications while coordinating escalations with third-party vendors.

Responsibilities

• Provide break/fix support for desktops, laptops, and peripherals.
• Re-image devices and reinstall/configure applications as required.
• Troubleshoot Windows OS, hardware, and enterprise applications efficiently.
• Coordinate escalations and hardware replacements with third-party vendors.
• Document issues and resolutions in IT service management systems (ServiceNow, Remedy, etc.).
• Assist with general troubleshooting of user issues and hardware refresh projects.
• Support migration efforts, including Windows 10 to Windows 11 in-place upgrades.

Qualifications

• Proven experience in break/fix support and troubleshooting.
• Strong knowledge of Windows OS, M365, Teams, and ServiceNow (preferred).
• Ability to follow instructions and resolve technical issues efficiently.
• Experience coordinating with third-party vendors for hardware replacements.
• Excellent documentation skills for IT service management systems.
• Strong interpersonal skills and a customer-focused approach.

If you are a results-driven Technical Support Analyst with a passion for your work, we want to hear from you. Immediate start. References required.

NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing