Technical Support Analyst

G-Research; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading quantitative research and technology firm in London is seeking a proactive IT professional to support critical systems. You'll join a dynamic team, working with senior engineers and gaining exposure to troubleshooting and projects. The role offers continuous learning opportunities and a competitive salary, accompanied by a range of benefits including bonus, annual leave, and healthcare. Join us at our modern Soho Place office in Central London to cultivate your career in technology.

Benefits

Highly competitive salary plus bonus

30 days' annual leave

9% company pension contribution

Comprehensive healthcare

Lunch provided

Cycle-to-work scheme

Subsidised gym membership

Monthly company events

Qualifications

• Bright and motivated individual with a passion for technology.
• Experience in an IT support or service desk role.
• Keen to learn and grow within a fast-paced technical environment.

Responsibilities

• Monitor and maintain complex in-house systems primarily in Windows.
• Administer Azure Active Directory, managing access and authorizations.
• Oversee Microsoft Exchange and Citrix remote PC environments.
• Manage mobile devices and support users with Microsoft Office.
• Troubleshoot workstation and server connectivity issues.

Skills

IT support experience

Customer service skills

Problem-solving skills

Organisational skills

Communication skills

Education

2:1 degree or above

Strong A-levels or equivalent

Tools

PowerShell

Jira

SCCM

Azure Active Directory

VMware Horizon

Job description

We're looking for a hands‑on and proactive IT professional to join our Enterprise Infrastructure division. From day one, you'll support and maintain critical systems across a wide range of technologies, helping ensure our infrastructure remains secure, resilient and efficient.

This is an excellent opportunity for someone looking to grow into a specialist IT systems role. You'll work closely with senior engineers who will support your technical development through troubleshooting, mentoring and project exposure. You'll also have the opportunity to contribute to an on‑call rota (typically one week in nine) to help maintain support for key systems outside core hours.

Throughout the role, there will be regular opportunities for learning, progression and professional development.

Responsibilities

• Monitoring and maintaining complex in‑house systems, primarily in a Windows environment (with some exposure to Linux)
• Administering on‑premises and Azure Active Directory, managing access and authorisation
• Overseeing Microsoft Exchange and Citrix remote PC environments
• Managing mobile devices (corporate and BYOD) and supporting users with Microsoft Office and Outlook
• Installing and troubleshooting applications using SCCM and related tools
• Supporting VMware Horizon virtual desktops, resolving performance, access and connectivity issues
• Managing software upgrades across trading and infrastructure applications
• Performing diagnostics and repairs on laptop hardware
• Enrolling and managing FIDO security tokens to support multi‑factor authentication
• Automating system maintenance and administrative tasks using PowerShell and Jenkins
• Supporting new employee onboarding by configuring and validating access to systems
• Troubleshooting workstation and server connectivity issues
• Providing high‑quality, responsive support to users and documenting tickets in Jira

Qualifications

• A bright, motivated individual with a passion for technology
• Experience in an IT support or service desk role
• Enthusiastic about using technology and creative thinking to solve complex problems
• Highly organised, proactive and a collaborative team player
• Keen to learn and grow within a fast‑paced technical environment
• Strong customer service and communication skills, with a methodical approach to troubleshooting
• Solid academic background, ideally a 2:1 degree or above, with strong A‑levels or equivalent

Company Information

G-Research is a leading quantitative research and technology firm, with offices in London and Dallas. We are proud to employ some of the best people in their field and to nurture their talent in a dynamic, flexible and highly stimulating culture where world‑beating ideas are cultivated and rewarded.

This role is based in our Soho Place office – opened in 2023 – in the heart of Central London and home to our Research Lab.

Benefits

• Highly competitive salary plus annual discretionary bonus
• 30 days' annual leave
• 9% company pension contribution
• Comprehensive healthcare and life assurance
• Lunch provided (via Just Eat for Business) and dedicated on‑site barista
• Informal dress code and strong work / life balance
• Cycle‑to‑work scheme
• Subsidised gym membership
• Monthly company events