Technical Support Advisor

Brook Street; Bargate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading boiler service provider in Belper is seeking experienced Technical Advisors to offer expert advice and solutions to Gas Safe registered engineers. The role is full-time, office-based with a structured shift pattern. Candidates must have customer service experience and a minimum GCSE Grade 4 in English. The company offers comprehensive training, an annual bonus scheme, generous leave, and additional benefits including health perks and employee support programs.

Benefits

Comprehensive Training

Annual Bonus

25 days of annual leave

Pension Scheme

Employee Assistance Programme

Health Benefits

On-Site Amenities

Employee Benefits Hub

Qualifications

• Proven customer service experience required.
• Minimum GCSE Grade 4 in English or equivalent.
• Good knowledge of Microsoft applications and web-based platforms.

Responsibilities

• Provide expert technical advice to Gas Safe registered engineers.
• Troubleshoot and resolve technical issues efficiently.
• Assist in development of technical projects and documentation.

Skills

Customer service experience

Knowledge of Microsoft applications

Experience in contact centre (preferred)

Education

GCSE Grade 4 or equivalent in English

Job description

Job Overview

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Location: Belper – office based role

Start date 2nd Feb, immediate interviews available

Hours of Work: Full-time – 39.5 hours per week. Shift Pattern – Monday to Friday: 8am – 6pm, Saturday: 9am – 12pm.

Key Responsibilities

• Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team.
• Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
• Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
• Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.

Minimum Requirements

• Proven customer service experience.
• GCSE Grade 4 or equivalent in English.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Rewards and Benefits

• Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
• Annual Bonus: A bonus scheme based on performance.
• Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
• Pension Scheme: Company contributes 7%, and employees pay 1%.
• Employee Assistance Programme: Support for personal and professional matters.
• Health Benefits: Free flu jabs and eye tests.
• On-Site Amenities: Subsidised bistro and coffee shop.
• Employee Benefits Hub: Access to additional discounts and offers.

This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.