Technical Support

Corvus People; Remote; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is looking for a Support Technician to provide technical assistance for clients using Moodle and Totara platforms. This remote-first position requires a minimum of 2 years’ experience in technical support, with a strong understanding of Moodle LMS. You will troubleshoot issues, install updates, and manage integrations. Benefits include flexible working, 35 days leave, and a competitive salary of £30-£35k. Candidates must be based in Northern Ireland or the UK and willing to travel to Belfast as needed.

Benefits

Flexible working

Life cover

Birthday vouchers

Day off bonus

35 days leave

Qualifications

• Minimum 2 years’ experience in a technical support role.
• Confident in troubleshooting technical and integration issues.
• Customer-focused with excellent communication skills.

Responsibilities

• Provide technical support via phone, video, and support portal.
• Troubleshoot and resolve technical issues, escalating when necessary.
• Install, configure, update, and upgrade learning platforms.

Skills

Technical support experience

Experience with Moodle LMS

Strong communication skills

Problem-solving ability

Job description

Support Technician (Moodle / Totara)

Corvus People is recruiting for our client whose head office is in Belfast however this is a remote first role, this customer-focused Support Technician position supports clients using Moodle LMS, Moodle Workplace, and Totara TXP, delivering high-quality technical assistance and an excellent customer experience.

You will

Provide technical support via phone, video, and support portal for Moodle and related learning platforms

Troubleshoot and resolve technical issues, escalating complex cases when required

Understand customer needs and deliver solutions aligned to service levels

Install, configure, update, and upgrade learning platforms and integrations

Manage application configuration and third-party integrations

Work closely with consultants and system teams to ensure smooth handovers

Contribute to knowledge bases and continuous improvement initiatives

Proactively engage customers to speed up issue resolution

About You

Minimum 2 years’ experience in a technical support role

Northern Ireland or UK based (happy to travel to Belfast for work when needed)

Strong experience with Moodle LMS, Moodle Workplace, and / or Totara

Confident troubleshooting technical and integration issues

Customer-focused with excellent communication skills

Quick learner with strong problem-solving ability

30-£35k depending on experience and fantastic benefits to include flex working, life cover, birthday vouchers and day off bonus, 35 days leave and much more. To apply follow the link