Technical Specialist Video

Encore Global; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading audiovisual services provider in Greater London is seeking a Technical Specialist Video to set up and operate large-scale audiovisual systems for live events. This role involves team leadership, customer service, and technical troubleshooting to ensure client satisfaction. The ideal candidate has over 4 years of field experience and strong AV system knowledge. Join us for a rewarding experience with a robust benefits package including private healthcare and opportunities for professional growth.

Benefits

Private Healthcare after 12 months of service

Employee supported volunteering

Enhanced family leave provisions

Perkbox and Employee assistance Programme

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined Career path

Access to state-of-the-art technology

Global opportunities

Long Service Programme

Qualifications

• Bachelor’s Degree or equivalent is preferred.
• 4+ years of field experience in specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.

Responsibilities

• Set up and operate audio-visual systems for live events.
• Ensure client satisfaction and team efficiency.
• Troubleshoot technical issues rapidly during events.
• Supervise technicians and oversee event execution.

Skills

AV systems setup

Team leadership

Customer service

Technical troubleshooting

Event design collaboration

Education

Bachelor’s Degree or equivalent

Tools

Barco E2/S3

Projectors (Barco, Christie, Panasonic)

Job description

Technical Specialist Video

Your perspective

• Private Healthcare after 12 months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Position Overview

The Technical Specialist is responsible for the set up and operation of small to large‑scale audio‑visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

Event Design and Planning

• Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event
• Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles
• Ensure all video components are added to technical drawings for events in Vectorworks
• Ensuring consistency across all events for plans and schematics being drawn, and accurate documentation is provided for onsite teams for delivery
• Assisting with pre production for media server/switching workflow to aid onsite delivery

Equipment Operation

• Full understanding and operation of advanced switching systems for large scale events, linking multiple switchers where necessary (Barco E2/S3)
• Plan, design and install multi blended projection systems utilizing Barco, Christie and Panasonic projectors with their relevant software systems
• Design and lead complex multi screen LED display builds, utilizing multiple processors
• Delegate tasks efficiently across large scale projects, ensuring timely delivery of all video aspects of an event
• Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/venue/client relationship.

Training/Staff Development

• Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• Bachelor’s Degree or equivalent is preferred.
• 4+ years of field experience in specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.