Technical Specialist

JACOBS DOUWE EGBERTS; Taplow; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading coffee company in the United Kingdom is looking for a Field Technical Specialist to enhance their OOH Operations team. The role involves providing advanced technical support, coaching third-party engineers, and leading preventative maintenance initiatives. The ideal candidate will possess technical expertise in machine service, strong problem-solving skills, and excellent communication abilities. This is a field-based position requiring travel to Maidenhead initially. Competitive benefits and personal growth opportunities are available.

Benefits

Learning and development programmes

Qualifications

• Proven technical expertise in machine service, maintenance, or engineering roles.
• Strong diagnostic skills for resolving complex technical issues.
• Flexibility to adapt to varied field challenges.

Responsibilities

• Provide on-site assistance and coaching to third-party engineers.
• Act as the escalation point for complex technical issues.
• Lead preventative maintenance initiatives including audits.

Skills

Technical expertise in machine service

Problem-solving skills

Communication skills

Experience with third-party service providers

Preventative maintenance knowledge

Job description

Field Technical Specialist – OOH Operations

The Field Technical Specialist plays a pivotal role within the OOH Operations team, reporting to the OOH Operations Manager UK&I. This field‑based role strengthens JDE's technical capability across the UK&I machine park, providing advanced technical support, collaborating with third‑party service partners, and driving improvement through preventative maintenance and technical trials.

Responsibilities

• Provide guidance, coaching, and on‑site assistance to third‑party engineers to ensure service quality and adherence to JDE standards.
• Act as the escalation point for complex technical issues, ensuring swift resolution and root cause analysis.
• Lead and support preventative maintenance initiatives, including audits, compliance, and proactive care strategies.
• Deliver technical support for customer events, product trials, and new equipment testing.
• Contribute to the design and implementation of new technical processes, driving efficiency and customer satisfaction.
• Document and communicate best practices, technical learnings, and process improvements across the network.
• Field responsibilities covering the UK&I; requires travel to Maidenhead 3 days per week for the first six months for training and onboarding, then 1 day per week and as business needs dictate thereafter.

Qualifications

• Proven technical expertise in machine service, maintenance, or engineering roles (Out‑of‑Home Coffee Industry preferred).
• Experience working with or supporting third‑party service providers.
• Strong diagnostic and problem‑solving skills for complex technical issues.
• Background in preventative maintenance programmes and process optimisation.
• Excellent communication skills with the ability to collaborate across functions.
• Flexible and adaptable to varied field challenges and business needs.

Travel & Logistics

Requires travel to Maidenhead 3 days per week for the first six months for training and onboarding. After the initial period, travel to Maidenhead is required 1 day per week and additionally whenever business needs dictate.

Commitment to DE&I

Throughout the entire employee lifecycle, we place DE&I at the core of our people processes to drive objectivity and eliminate potential bias, ensuring an inclusive experience in the workplace. If you require any reasonable adjustments to the recruitment process, please let us know.

About JDE Peet’s

JDE Peet’s is the world’s leading pure‑play coffee and tea company, with local roots dating back to 1753, and headquartered in the Netherlands. We unleash the possibilities of coffee and tea in over 100 countries with a portfolio of more than 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.

Working at JDE Peet’s is hands‑on, fast‑paced, and demands high‑energy individuals who think fast and act quickly. If you have the courage and confidence to venture into new cultures and territories, an entrepreneurial spirit, and a drive to succeed, you’ll fit right in.

We offer your people a range of learning and development programmes to support their personal growth.