Technical Services Manager — Cloud, AI & Solution Delivery

Algolia, Inc.; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A technology company is seeking an individual to provide technical support to customers, working across various architectures and use cases. Responsibilities include collaborating with sales teams, developing custom applications, and advocating customer interests. Ideal candidates have 2–3 years of experience in a technical customer-facing role, strong problem-solving skills, and familiarity with JavaScript and related technologies. The role offers a flexible workplace model for improved work-life balance.

Qualifications

• 2–3+ years experience in a customer-facing technical role, ideally in SaaS.
• Previous software development experience in front and back-end technologies.
• Experience with data formats and transformation.

Responsibilities

• Collaborate with Sales Teams on customer evaluations of Algolia solutions.
• Assist in the sales process, including demos and business justifications.
• Develop custom search applications leveraging Algolia's ecosystem.

Skills

Problem solving

Communication skills

Organizational skills

Tools

JavaScript

TypeScript

React

Java

Ruby

Python

Job description

A technology company is seeking an individual to provide technical support to customers, working across various architectures and use cases. Responsibilities include collaborating with sales teams, developing custom applications, and advocating customer interests. Ideal candidates have 2–3 years of experience in a technical customer-facing role, strong problem-solving skills, and familiarity with JavaScript and related technologies. The role offers a flexible workplace model for improved work-life balance.