Technical Services Manager.

Sodexo; United Kingdom; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading facilities management company in the United Kingdom seeks a Technical Services Manager to ensure the delivery of Hard FM services. The role involves leading the engineering team, managing client interfaces, and ensuring compliance with safety and legal standards. Candidates should have a degree or equivalent and experience in planned and reactive maintenance within a Hard FM environment. The position offers a competitive salary and various employee benefits.

Benefits

Unlimited access to wellbeing support

Employee Assistance Programme

Access to a 24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Learning and development opportunities

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Proven management experience in a Hard FM environment.
• Experience delivering planned and reactive maintenance.
• Strong commercial awareness including P&L management.
• IOSH Managing Safely certification required.
• Experience with fixed-price contracts.

Responsibilities

• Lead and deliver Hard FM services in compliance with requirements.
• Manage operational and financial interfaces with client teams.
• Build strong client relationships and manage expectations.
• Ensure safety and compliance across Hard FM activities.
• Develop and motivate the Hard FM team.

Skills

Mechanical or Electrical qualification

Strong stakeholder management

Good IT skills (Microsoft Office)

Strong communication skills

Proactive and team-focused leadership

Education

Degree level or equivalent

Job description

Technical Services Manager – Salary: Up to £65,000 per annum – Contract: Permanent, 40 hours per week – Hours: Monday to Friday 8am‑5pm. Role: To lead and deliver Hard FM Mechanical & Electrical (M&E) and Building & Civil Engineering (BCE) services under the Hard FM contract, ensuring full statutory, contractual, and client compliance. The role provides leadership to the site engineering team, manages operational and financial interfaces with client project teams, and ensures effective communication and reporting across Sodexo and client stakeholders.

Key Responsibilities

• Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.
• Lead and manage Hard FM performance against KPIs and SLAs.
• Provide line management to the Engineering Support Manager and Technical SMEs.
• Build and maintain strong client relationships and manage client expectations.
• Act as the operational interface for client‑ and Sodexo‑led projects, including contractor and cost management.
• Manage safe and compliant handover of client‑led projects into operation.
• Ensure legal, mandatory, and HSE compliance across all Hard FM activities.
• Manage subcontractor tendering, performance, and on‑site compliance.
• Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.
• Own the Unit Training Plan and ensure role‑specific and statutory training is delivered.
• Participate in the on‑call rota and act as escalation for out‑of‑hours incidents.

Key Accountabilities

• Safe, compliant, and effective Hard FM service delivery.
• Achievement and continuous improvement of contractual deliverables.
• Strong leadership and performance of the Hard FM team.
• Accurate and timely communication with the client and Sodexo stakeholders.
• Effective operational and commercial control of Hard FM activities.

Person Specification

• Mechanical or Electrical qualification with proven management experience (degree level or equivalent).
• Experience delivering planned and reactive maintenance within a Hard FM environment.
• Strong commercial awareness, including fixed‑price contracts and P&L management.
• IOSH Managing Safely (minimum) and strong HSE leadership.
• Good IT skills (Microsoft Office).
• Strong stakeholder management and communication skills.
• Proactive, accountable, and team‑focused leadership style.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.

• Unlimited access to an online platform offering wellbeing support.
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
• Access to a 24hr virtual GP Service.
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers.
• Save for your future by becoming a member of the Pension Plan.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Sodexo UK and Ireland’s enhanced benefits and leave policies.