Technical Services Manager

Integral UK Ltd; Pangbourne; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in Facilities Management is looking for a Lead Hard Services Manager based in Pangbourne. This role involves overseeing budgets, schedules, and quality of service delivery while implementing innovative practices for cost reduction. The successful candidate will leverage technical expertise and leadership skills to ensure exceptional service and foster positive client relationships.

Benefits

Ability to buy and sell holidays

Auto-enrolment company pension scheme

Employee Assistance Program (EAP)

Cycle to work scheme

Learning and development programs

Qualifications

• Direct experience in delivering technical Facilities Management services.
• Skills to lead and influence within a high-profile environment.
• Experience in financial management and budgeting.

Responsibilities

• Lead Hard Services Management including budgets and quality.
• Develop maintenance management practices to drive performance.
• Manage internal and external SLAs to meet contractual commitments.

Skills

Communication

Leadership

Problem Solving

Technical Skills

Education

Higher diploma in mechanical/electrical engineering

Tools

Word

Excel

Job description

Social network you want to login/join with:

•Lead Hard Services Management (budgets, schedules, quality & risk, statutory compliance, and governance)

•Develop and implement consistent maintenance management practices on site. Lead service partners and teams in driving performance and best practice to ensure exceptional service delivery.

•Accountable for the JLL Engineering Operations Audit program for the client account

•Drive and deliver innovative cost reduction or sustainability programs.

•Deliver improvement strategies using quantifiable data driven information from all available technology platforms.

•Work with the account EMEA Sustainability Manager to identify energy management best practices and innovations that are applicable within the Client account.

•Accountable for engineering budget working with the Site Lead in accordance with the financial timetable

•Communicate regularly with the Client team to build and maintain relationships and work with key business partners and cross functional groups.

•Manage internal and external Service Level Agreements (SLA) and Key Performance Indicators to ensure contractual commitments are met or exceeded.

•Promote high level of customer service to ensure and drive best practices.

•Ensure business continuity plans are carried out as required to maintain minimum service disruption.

•Conduct risk assessments and follow safety protocols, keeping up to date with latest legislation and trends.

•Able to apply a risk focused maintenance approach and operations of plant and systems in Labs / critical environments.

•Provide supervision and leadership of a service team that ensures the efficient and safe operation of client site.

•Lead and develop a ONE TEAM approach with all JLL/Integral staff and supply partners as part of Third-Party Contractor Management.

•Operate to an Asset management plan (one year - 10 year), dilapidation and update plans relating to special locations and change control process covering business critical areas.

•Escalate urgent issues identified through to the Site Lead and UK Engineering Manager. Respond to work interruptions, outages, or emergencies consistent with the SLA.

•Establish emergency response escalation programs working with the client and Security to ensure the appropriate representatives are notified of emergency conditions in a timely manner.

•Ensure maintenance is carried out in line with Client and JLL H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews.

•Manage all technical training requirements including competency assessments, critical services training, and scenario training exercises.

•Other duties as requested by the UK Engineering Manager to meet the changing needs and demands of the business.

•All the time working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors, and vendors.

Working Life

•In the role you will be based at the Pangbourne campus, with minimal travel to other UK sites.

•You will work independently reporting to the UK Engineering Manager

•You will work over a 5-day week, Monday to Friday

•On occasion you may be required to work weekends or bank holidays, this will be arranged in advance.

About You

•You have direct experience in delivering technical Facilities Management services within a fast paced, high profile environment.

•You have worked in a similar role and have skills to lead and influence others.

•You have a track record in the management of Hard Services, preferably in both self-delivered and outsourced engineering services contracts.

•You have experience in financial management and budgeting, identifying cost savings/avoidance.

•You are able to build and maintain positive client relations and network at all levels.

•You are open and have good communication skills.

•You are proficient with Word and Excel and have a keen interest in technology.

•You strive for excellence in what you do and share ideas for improvement.

•You are organized, work efficiently, and can meet tight deadlines with professionalism and service focused approach.

•You are adaptable to work to requests and projects that may vary.

•You have a higher diploma in mechanical / electrical engineering.

•You have a Technical or/and Authorised Person (preferred) qualifications.

Employee Benefits

•Ability to buy and sell holidays – buy 5 days & sell 2 days.

•Auto-enrolment company pension scheme

•Employee Assistance Program (EAP)

•Cycle to work scheme.

•Purchase an electric vehicle via salary sacrifice.

•Employee discounts with various brands

•Learning and development programs, training, and career opportunities