Technical Services Delivery Manager

Sammons Recruitment Ltd; Polegate; On-site; GBP 42,000 - 50,000; Full time

Job summary

A professional organisation is seeking a Technical Services Delivery Manager to lead and oversee technical operations and service delivery. This role requires strong people-management skills and experience in managing IT service delivery in an MSP environment. The ideal candidate will ensure high quality and secure IT services are consistently delivered, manage technical teams, and maintain operational excellence. A comprehensive benefits package is also offered, along with a salary range of £42,000 to £50,000 depending on experience.

Benefits

Bi-monthly staff social events

Cycle to work scheme

Extra day of holiday for your birthday

Opportunities for progression

Qualifications

• Proven experience managing IT service delivery in an MSP or similar environment.
• Strong leadership skills in managing technical teams.
• Familiarity with compliance frameworks and security best practices.

Responsibilities

• Manage technical service delivery, SLAs, and customer satisfaction.
• Oversee ticket queues and workload balancing.
• Act as primary escalation point for service issues.

Skills

People-management skills

Service delivery management

Excellent communication skills

Education

Cyber Essentials Certification

Job description

Overview

Our client, a dedicated and professional organisation, is seeking a Technical Services Delivery Manager to join their team. This is an exciting opportunity for an experienced individual to lead and oversee technical operations and service delivery, ensuring high quality, reliable, and secure IT services are consistently delivered. The ideal candidate will be confident in managing technical teams, setting standards, and maintaining operational excellence.

On Offer

• Job type: Full time, permanent
• Location: Polegate
• Salary: £42,000 - £50,000 DOE
• Comprehensive benefits package: Bi-monthly staff social events, cycle to work scheme, extra day of holiday for your birthday, and opportunities for progression within a growing business

Key Responsibilities

• Own and manage technical service delivery, SLAs, and customer satisfaction
• Oversee ticket queues, prioritisation, escalation paths, and workload balancing
• Act as the primary escalation point for complex service and delivery issues
• Ensure consistent, high-quality delivery of support and projects
• Run operational meetings, service reviews, and planning sessions
• Ensure smooth onboarding and offboarding of clients
• Line-manage the technical team, including the Lead Technician
• Identify skills gaps and training requirements within the team
• Foster a calm, structured, and professional working environment
• Ensure expectations around communication, documentation, and quality are clear
• Oversee Cyber Essentials and Cyber Essentials Plus delivery
• Maintain security standards, patching, and best practices
• Ensure documentation and audit requirements are met
• Collaborate with management and technical leads to plan and prioritise work effectively

Qualifications

• Proven experience managing IT service delivery in an MSP or similar environment
• Strong people-management skills with experience leading technical teams
• Clear understanding of service delivery, SLAs, and operational controls
• Confidence overseeing senior technical staff
• Familiarity with compliance frameworks and security best practice
• Experience improving operational structure, documentation, and consistency
• Excellent communication skills
• Certified Cyber Essentials and Cyber Essentials Plus Advisor, or strong practical experience with the expectation to achieve certification within 12 months

Ideal Candidate

• A structured and professional leader who thrives in managing technical teams
• Confident in driving service delivery excellence and operational efficiency
• Collaborative, communicative, and able to clearly articulate risks and priorities
• Focused on fostering a positive and productive team culture

How to Apply

If you have the experience and enthusiasm for this role, we would really like to hear from you. Apply directly through this advert with your CV.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies