Technical Service Technician - 12 month FTC

CityFibre; Telford; Hybrid; GBP 27,000; Full time

Job summary

A leading digital infrastructure company based in Telford is looking for a Technical Service Technician on a 12-month FTC. The role involves troubleshooting network issues, monitoring systems, and collaborating with technical teams. Candidates should possess solid technical support experience and strong troubleshooting skills. The position offers a salary of circa £27,000 per annum, shift allowance, performance-related bonus, and comprehensive benefits including 25 days annual leave and private medical insurance.

Benefits

Shift allowance

Performance-related bonus

25 days annual leave

Private medical insurance

Family friendly policies

Qualifications

• Solid technical support experience required.
• Strong understanding of internet services and network protocols.
• Experience in working within SLAs for service excellence.

Responsibilities

• Diagnose and resolve faults efficiently.
• Monitor network management systems to prevent issues.
• Collaborate with Service Desk and NOC teams.

Skills

Technical support

Troubleshooting skills

Knowledge of WAN technologies

Experience in diagnosing network issues

Understanding of DSL, Ethernet, Firewalls, GPON

Network administration

Job description

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Client:

CityFibre

Location:

Telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

494cd3902890

Job Views:

4

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Job Description

This hybrid role offers a great balance of home and office working, with at least three days a week spent in your local office. You'll work a rotating four-week shift pattern, including early shifts (08:00–16:30/17:00), late shifts (11:30–20:00), and one week of three 12-hour shifts (Friday to Sunday) followed by four days off.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Technical Service Technician 12m FTC

As a Technical Service Technician, you’ll play a key role in providing exceptional customer support by troubleshooting and resolving network issues. Working within a well-defined process, you’ll use logical thinking to diagnose and resolve faults efficiently, ensuring minimal disruption for customers. You’ll also proactively monitor our network management system to help prevent future incidents, collaborating with the wider Service Desk and NOC teams.

You’ll receive a salary of circa £27,000 per annum, plus a shift allowance, performance-related bonus, and a range of benefits designed to support your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Responding to incoming calls from customers, diagnosing faults and providing timely resolutions
• Monitoring the network management system to detect and prevent potential issues
• Escalating complex faults to the appropriate teams when necessary
• Working within agreed SLAs to maintain service excellence
• Collaborating with colleagues across the Service Desk and NOC teams

What you’ll bring to the role

A strong technical background with excellent troubleshooting skills. You’ll also have:

• Solid technical support experience
• Knowledge of WAN technologies
• Experience in diagnosing and resolving customer network issues
• Understanding of Internet Services, including DSL, Ethernet, Firewalls, GPON, and routing protocols
• Network administration experience

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by and we’re a partner of . We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out .

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.